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  #1  
Old January 8th, 2023
skecherzamzi skecherzamzi is offline
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Default Trouble with EL and Detector Tool/firmware.

My Max 360 was registered 1 year ago and the subscription has expired.

The device is functional except for Speed Limit display, generally whatever the subscription provides.

1. Subscription fails to renew.

I purchased the $50 subscription from EL app. Card got charged but subscription wasnít activated.

I then purchased 1 year subscription from the web support page $24.- (note this is not the EL $50 subscription). Card got charged but subscription wasnít activated either.

2. Firmware update failed.

I downloaded the Detector Tool for Mac. The serial number lights up green.

However, the check for eligible firmware is hung (progress bar is stuck).

I click the manual U icon, progress bar moves but ends with Update Failed message.

3. Subscription expired message shows when I restart the EL app. Even though I have a detector connected?

Some Qs: Why are there 2 subscription places with different prices? Which one to use?


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  #2  
Old January 8th, 2023
skecherzamzi skecherzamzi is offline
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Pictures.






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  #3  
Old January 8th, 2023
skecherzamzi skecherzamzi is offline
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Default Trouble with EL and Detector Tool/firmware.

Detector tool update failure.




And of course Iím using Mac Monterey.

Last edited by skecherzamzi; January 8th, 2023 at 01:32 PM.
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  #4  
Old January 8th, 2023
flylow7f39 flylow7f39 is offline
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As far as I know Escort still does not charge owners of Live enabled detectors for a Live subscription. Live is a phone app, you need to be connected and running the Live app to use Live. Defender is a database of traffic cameras and speed traps that resides in the detector.

You are going to have to call Escort Customer service to get your Live subscription straightened out. No one here can straighten out Live subscription issues. Ask for help with your failed firmware update while you are on the phone getting help with your Live subscription.

Quote:
Originally Posted by flylow7f39 View Post
Quote:
Originally Posted by IzzyMan12078 View Post
... The escort live app started giving a warning window when I open it - that my subscription has expired. In the subscription tab there are two options to subscribe.

I had heard repeatedly that using a BT enabled RD - would get you Escort Live indefinitely - but that may be incorrect. ...
Don't subscribe, that's only for those who do not own a Live capable detector/cord.

Make sure you are signed in with the email address and password you originally registered with.

Just in case/for future searchers: Google or Apple gets the money and Escort is unable to do a refund.

Mine showed as expired a few months ago. Seems that after a certain amount of time of not using Live you get dropped. All I had to do was sign out and then sign back in with the email address and password I had originally registered with and I was good to go.

Recover your Escort Live password.

Update your Escort Live password.

If that doesn't work call Escort Radar customer service, available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608. Make sure to have the detector's serial number at hand.

Quote:
Originally Posted by flylow7f39 View Post
Escort Live premium version subscriptions have been extended since Live came out back around 2011 at no charge for all using a Live compatible detector including Live cords.

If your Escort Live account should expire simply contact Escort and they'll renew it.
From November 18th, 2019:
Quote:
Originally Posted by EscortRadar View Post
flylow7f39 is correct. If you are using an Escort Live compatible detector then your Escort Live premium subscription should renew automatically at no charge.
From April 9th, 2019:
Quote:
Originally Posted by EscortRadar View Post
As long as you use a detector with Escort Live, then your account will not expire. If it ever does, simply contact us and we will renew it.
From July 30th, 2018:
Quote:
Originally Posted by EscortRadar View Post
Since its release we have never changed the subscription model of Escort Live.

Free users receive every feature except:
- Radar detector based Live alerts (free users receive only Police Spotted and Mobile Speed Camera Live alerts)
- Speed limit data

Premium (paid for) users receive all Live alerts and speed limit data.

Escort devices which connect to Escort Live receive a one year premium subscription. Note that we have continually renewed these subscriptions since Escort Live was released.
__________________
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Moderators here are NOT Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; January 8th, 2023 at 01:45 PM.
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  #5  
Old January 8th, 2023
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by skecherzamzi View Post
...
Some Qs: Why are there 2 subscription places with different prices? Which one to use? ...
Defender comes in handy when you are not using Live. Live contains the same database as is in Defender. Live only works when the app is running and you are connected. Defender database resides in the detector so you do not have to be connected to be warned of traffic cameras and etc.


Quote:
Originally Posted by poolmon View Post
Quote:
Originally Posted by MSM View Post
Are these 2 different subscriptions (Database vs Live update) or does 1 subscription take care of Both?
They are different.

Defender Database is a paid subscription (after your initial 90 day free subscription expires with new RD purchase). However, you may not need it if you always use Escort Live.
But there are also two different Escort Live versions, one free and one premium.
See TBNTX's comprehensive explanation of the latter at the link below:
http://www.escortradarforum.com/foru...ead.php?t=9989

A third item, a software/firmware update for your specific model RD has always been free and not part of any paid subscription.
__________________
__________________________________________________ ______________________________________
Moderators here are NOT Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; January 8th, 2023 at 01:54 PM.
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  #6  
Old January 8th, 2023
skecherzamzi skecherzamzi is offline
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So to be sure I subscribed to the $50 plan _and_ the $24 plan. Iím assuming the $24 is the defender plan as itís not available from the EL app. Only the $50 plan is available from the EL app.

To make it even more confusing Iíve seen messaging that ďPremiumĒ plan is free so long as you have a RD connected to the EL app.

Well none of the above works Ö LOL ☺️


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  #7  
Old January 8th, 2023
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by skecherzamzi View Post
Well none of the above works …
Like I said you will then need to grab your phone and call Escort customer service.

Escort's customer service can get your Live subscription issue taken care of but you will need to call them. No one here in the forum can resolve the Live premium subscription issue, we do not have access to Escort's computer system.

Give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Yes, it appears you bought a $24.95 one year Defender subscription from Escort.

You paid Apple $50 for a Premium Live subscription so Apple got the money. Escort is unable to do a refund. You might try asking Apple for a refund. Same applies to purchases from Google Play. Going forward please call Escort customer service you have any questions about your Escort Live subscription.

Quote:
Originally Posted by EscortRadar View Post
As long as you use a detector with Escort Live, then your account will not expire. If it ever does, simply contact us and we will renew it.
Quote:
Originally Posted by EscortRadar View Post
flylow7f39 is correct. If you are using an Escort Live compatible detector then your Escort Live premium subscription should renew automatically at no charge.
Quote:
Originally Posted by EscortRadar View Post
Google Play took your money, not us. You are welcome to ask Google for a refund. Going forward please contact us if you have any questions about your Escort Live subscription.
Quote:
Originally Posted by EscortRadar View Post
Quote:
Originally Posted by flylow7f39 View Post
If you paid on Escort's website it sounds to me you bought the Defender database subscription. Defender is not the same thing as Live.

AFAIK the only way to pay for the premium version of Live (meant for those who don't own a Live compatible detector or cord) is through Google Play. Has been this way since Live was introduced.
flylow is correct. We have never offered Escort Live premium subscriptions directly from us. There is no process to do this. They must be purchased through the Escort Live app which is handled by Google Play (Android) or The App Store (Apple).
__________________
__________________________________________________ ______________________________________
Moderators here are NOT Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; January 8th, 2023 at 11:42 PM.
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  #8  
Old January 9th, 2023
skecherzamzi skecherzamzi is offline
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Good news. Talked to a CS, turns out I had 2 accounts with different email addresses.

We consolidated the subscriptions under a single account and deleted the extra account.

Took a drive and the subscription worked.

The kind lady extended my subscription until 2025.


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  #9  
Old January 9th, 2023
poolmon poolmon is offline
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Quote:
Originally Posted by skecherzamzi View Post
Good news. Talked to a CS, turns out I had 2 accounts with different email addresses.

We consolidated the subscriptions under a single account and deleted the extra account.

Took a drive and the subscription worked.

The kind lady extended my subscription until 2025.


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Good to hear it got resolved as it does get a bit confusing at times.
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