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Old 1 Week Ago
Avnyc11's Avatar
Avnyc11 Avnyc11 is offline
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Default Are defender database updates not working?

I'm still on my free 90 day trial and I understand they are supposed to update every Monday, yet I check on the detector every week connected to my home WiFi and it always tells me my database is up to date.

Am I doing something wrong? TIA
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Old 6 Days Ago
mtime mtime is offline
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Originally Posted by Avnyc11 View Post
I'm still on my free 90 day trial and I understand they are supposed to update every Monday, yet I check on the detector every week connected to my home WiFi and it always tells me my database is up to date.

Am I doing something wrong? TIA
I updated yesterday, so it does seem to be working. Couple of ideas...1) Try again and if no luck using wifi, then 2) try Detector Tools as it will confirm the date of the last update. If Detector Tools shows a database date older than this week and you aren't getting an update, then I would call Customer Service. Usually its a quick fix for them
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Old 6 Days Ago
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Avnyc11 Avnyc11 is offline
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Posts: 124
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Originally Posted by mtime View Post
I updated yesterday, so it does seem to be working. Couple of ideas...1) Try again and if no luck using wifi, then 2) try Detector Tools as it will confirm the date of the last update. If Detector Tools shows a database date older than this week and you aren't getting an update, then I would call Customer Service. Usually its a quick fix for them
Thanks, I'll try that
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