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Old October 29th, 2020
Darkmann Darkmann is offline
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Default Suggest Improvements to The Tools

I notice that Detector Tools has a tab/option to obtain the unit info. The information is pretty basic. Recently I called ESCORT CS to ask about warranty on one of my detectors. I was informed that warranty info can't be obtained without an order # - serial # won't help. I thought that was absurd - I do keep my order docs, but with the many orders I have with ESCORT, it'd take me too much time to go through and do whatever needed to be done. I sent the unit for diagnostics/repairs and just got to finding the order # yesterday.

In any case, it would be really helpful to obtain warranty info and other unit specific info, along with serial # in the unit info tab on the detector tools. How difficult is it to link the unit serial # to associated purchase info?
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Old October 29th, 2020
poolmon poolmon is offline
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Quote:
Originally Posted by Darkmann View Post
I notice that Detector Tools has a tab/option to obtain the unit info. The information is pretty basic.

In any case, it would be really helpful to obtain warranty info and other unit specific info, along with serial # in the unit info tab on the detector tools. How difficult is it to link the unit serial # to associated purchase info?
The warranty expiration date and Defender expiration date that are bonded to each serial number would be extremely convenient for owners to have displayed in DT Pro Info tab.
It would certainly cut down on the number of calls for all looking to answer those questions.
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Old November 4th, 2020
BrianS BrianS is offline
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Another idea - add reset/erase defender database/marker location option and be able to adjust all radar detector options same as Escort Live from the phone app in the Tools program on your computer.
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Old November 4th, 2020
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MurrayB MurrayB is offline
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I have used Detector Tools for years and always felt that it should do more and provide more info. Probably a matter of resources, put the engineering talent and budget on Detector Tools or on the Radar Detectors.
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