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  #11  
Old 1 Week Ago
lasermitch7070 lasermitch7070 is offline
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Join Date: May 2019
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Exclamation Same Error with May-2019 Database Update

Any news when Escort will FIX and re-release the last May-2019 database update for detector tools?

Escort IX Error (Database merged as of (ain't NO date) then boom , detector shuts down on a HARD fault. ( Low voltage Alert).
Error is similar, if just trying to (maybe) go ahead and reload the firmware, except the error is (unable to read data) boom dead. bye-bye .

It's NOT the detector Folks. It's a software error in the Detector tools!!!
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  #12  
Old 1 Week Ago
Jeepers Jeepers is offline
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Quote:
Originally Posted by lasermitch7070 View Post
Any news when Escort will FIX and re-release the last May-2019 database update for detector tools?

Escort IX Error (Database merged as of (ain't NO date) then boom , detector shuts down on a HARD fault. ( Low voltage Alert).
Error is similar, if just trying to (maybe) go ahead and reload the firmware, except the error is (unable to read data) boom dead. bye-bye .

It's NOT the detector Folks. It's a software error in the Detector tools!!!
That's exactly what mine is doing mitch. I tried it on a different computer and a different connector cable to the detector and the same thing occurred. The detector will stay powered up until trying to do the data base update.
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  #13  
Old 1 Week Ago
Jeepers Jeepers is offline
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This is what comes up as the detector is shutting down due apparently to "low voltage" as displayed on the detector screen. Notice there is no date for database.

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  #14  
Old 1 Week Ago
poolmon poolmon is offline
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If it were my detector:

1. Defender. . . I'd go into Preferences on the RD itself (with it hooked to 12 volts and no USB nor EL) and in the Clear Locations Preference execute the Format command. That will erase the entire database of Defender and all your marks/lockouts After that I'd reconnect to DT and perform a Merge to reload the now completely missing Defender Database. Then test it out in your car.

2. Software . . .Thereafter if it still was giving me a problem I'd go into DT and perform an Update All Software command (not the quick access green update software button on the main tab) and reinstall and retest in the car. Do not attempt to update Defender immediately after a software update as 12 volts must be applied first to allow the software install to complete.

3. If that did not work I'd then retry step 1 above with format/reload Defender (subsequent to the completely reloaded software) and if does not work I'd contact Escort for service to send it in.

Note: Defender is updated once at the beginning of each week. If you have already loaded that update for the week and get an update-available email at the end of the week stating there is a new update, that email was referring back to the one earlier in the week. So if you do perform another Merge it will show that earlier update's date.
Also, formatting removes Defender so be sure you have an active Defender subscription so you can reload.

Last edited by poolmon; 1 Week Ago at 09:40 AM.
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  #15  
Old 1 Week Ago
Jeepers Jeepers is offline
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Good morning Poolmon and thanks for the hints. I dug up an old 12v power supply that I had with a previous detector. Plugged in my Passport Max and it appeared to update without shutting down the low voltage notice. It indicated the database was current as of 5/6/19. Took a quick drive and sure enough did not get any red light camera warnings. Then I tried to remove all data and it seemed to work except at the end an error message popped up stating there was a problem removing data. There is no option to format that I can see and it appears there is no data to remove. Looks like the detector may be heading to the junk yard.

Edit: I found the format option but after using it the merge database indicated my database was up to date as of 5/6/19 so it would appear that formatting does not remove the database. I'm about to give up.

Last edited by Jeepers; 1 Week Ago at 03:01 PM.
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  #16  
Old 1 Week Ago
poolmon poolmon is offline
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Quote:
Originally Posted by Jeepers View Post
Good morning Poolmon and thanks for the hints. I dug up an old 12v power supply that I had with a previous detector. Plugged in my Passport Max and it appeared to update without shutting down the low voltage notice. It indicated the database was current as of 5/6/19. Took a quick drive and sure enough did not get any red light camera warnings. Then I tried to remove all data and it seemed to work except at the end an error message popped up stating there was a problem removing data. There is no option to format that I can see and it appears there is no data to remove. Looks like the detector may be heading to the junk yard.

Edit: I found the format option but after using it the merge database indicated my database was up to date as of 5/6/19 so it would appear that formatting does not remove the database. I'm about to give up.
1. The MAX does not use (or allow) 12 volts during a Defender or Software update (only the early model Passport 9500ix detectors with serial numbers starting with "19" require a 12v power source to be able to update from Detector Tools). You only need 12 volts to power up the RD to change Preferences and Format. You should not be getting a low voltage message while hooked to 12 volts (with no USB cable) while accessing Preferences. If you do check your car's battery output. If you are doing it indoors with an older wall outlet 110 volt/12 volt converter from a previous model RD it generally will not have sufficient amps to power the MAX properly. Also, if you got a low voltage while reloading Defender (after a 12 volt Format) using only USB (5 volt) cable try another USB cable, another USB port port directly on the computer's motherboard, or a different computer. Don't use both a USB and 12 volt cable at the same time for any of these procedures.

2. When hooked to 12 volts with sufficient amps you must enter Preferences, scroll through them, and on the "Clear Locations" Preference (last Preference I believe) select "Format". It's going to make you confirm that you want to do this and you must push the SEN button to so confirm (check owner's manual). In addition to requiring a confirmation from you, you also must do this in a short period of time before Preferences times you out which it does in very short order. If you are timed-out the Format change will not be executed. Formatting removes the entire GPS stored database.

3. I'd put it back in my car, power it up, revisit Preferences and in Clear Locations execute and confirm a Format using this additional info. It should work at removing the Database leaving you free to reinstall Defender with a DT Merge using a USB cable only. And remember, don't get timed out. I'd like to see the timeout period increased as its a bit too quick.

Last edited by poolmon; 1 Week Ago at 10:28 PM.
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  #17  
Old 1 Week Ago
Jeepers Jeepers is offline
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Hello again Poolmon. The problem has been solved. I now have a nice, new Max 360 looking for radar.

I've had the old Passport Max for a number of years now and was always able to just plug in a USB connection, open Detector Tools and run updates. Something happened here though and I don't know if it was a glitch in the tools, the update or the detector. After messing around with it the detector quit working completely and that is why I zoomed 70 miles to Best Buy and picked up the 360. It voices warnings at speed camera and red light camera installs (the ones I know about). Way back on Feb 4 I sent Escort an email with GPS coordinates for 2 new installations but they still haven't been added to the database and don't activate a warning when approaching them. Thanks again for your time.
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  #18  
Old 1 Week Ago
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by Jeepers View Post
Way back on Feb 4 I sent Escort an email with GPS coordinates for 2 new installations but they still haven't been added to the database and don't activate a warning when approaching them. Thanks again for your time.
Use the "Contact Us" link located in the bottom right of the forum's webpages.

Quote:
Originally Posted by EscortRadar View Post
To report Defender changes, use the "Contact Us" link located in the bottom right of the forum's webpages.
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  #19  
Old 1 Week Ago
poolmon poolmon is offline
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Quote:
Originally Posted by Jeepers View Post
Hello again Poolmon. The problem has been solved. I now have a nice, new Max 360 looking for radar.

I've had the old Passport Max for a number of years now and was always able to just plug in a USB connection, open Detector Tools and run updates. Something happened here though and I don't know if it was a glitch in the tools, the update or the detector. After messing around with it the detector quit working completely and that is why I zoomed 70 miles to Best Buy and picked up the 360. It voices warnings at speed camera and red light camera installs (the ones I know about). Way back on Feb 4 I sent Escort an email with GPS coordinates for 2 new installations but they still haven't been added to the database and don't activate a warning when approaching them. Thanks again for your time.
Glad to hear you moved up to a 360. You are going to really enjoy the the arrows in helping pinpoint the radar sources. I have found them indispensable.
I too moved up from a MAX to a 360c and never looked back. I also found the 360 quieter. At that time Escort was providing a trade in of $120 for the MAX (working or not) so it became a very easy decision. I think you made a great move.

Escort has always been right on top of and database changes I have provided (quite a few), with about a 2 week turnaround.
You normally won't hear back on your request, but they will have it checked out and if validated, will implement it in the next upcoming weekly update.

Last edited by poolmon; 1 Week Ago at 11:01 AM.
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  #20  
Old 1 Week Ago
resthome resthome is offline
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Join Date: May 2013
Posts: 28
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Quote:
Originally Posted by lasermitch7070 View Post
Any news when Escort will FIX and re-release the last May-2019 database update for detector tools?

Escort IX Error (Database merged as of (ain't NO date) then boom , detector shuts down on a HARD fault. ( Low voltage Alert).
Error is similar, if just trying to (maybe) go ahead and reload the firmware, except the error is (unable to read data) boom dead. bye-bye .

It's NOT the detector Folks. It's a software error in the Detector tools!!!
Same exact problem here with an iX trying to do updates. Multiple cables different computers. There's a problem here EscortRadar.

Ok, just got off the phone with support and was told by Michael that this is a known problem and they are working on it. He said he could not give a time on when it will be fix. I told him it has been going on for at least two update emails that where set out. He also state he had been getting multiple calls about it today. I told him it would be nice is someone from Escort Support would post an update in the forms in regards to this issue. Oh and it will not let you do a restore from previous backups either.

Last edited by resthome; 1 Week Ago at 03:33 PM. Reason: Addition information from Support
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