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  #1  
Old 6 Days Ago
ckelly33 ckelly33 is offline
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Join Date: Nov 2017
Posts: 3
Default Escort Live rarely connects via Bluetooth (Android)

I have a new Max360c and Escort Live installed on my Samsung Galaxy S8 (Verizon, running stock Oreo).

RARELY can I get Escort Live and my Max360c to connect via Bluetooth. In the app, the Bluetooth icon in the top right corner is red. When i tap it, the devices available to connect show but my Max360c isn't there (though I am sitting beside it and it is powered on). Occasionally - maybe once in 10 tries- will it show up and allow me to connect.

I have deleted the app, re-paired the Max360 with my phone and reinstalled the app and tried again. Nothing works.

I called in yesterday and, unfortunately, it happened to function properly at the time. The tech support person told me that not only should it show every time, the app should auto-connect to the device when the app is opened. The app has NEVER auto-connected to the Max360c.

When it does connect (rare!), most of the time settings changes to the device don't transfer from the app to the device. Not sure what that's about either.

Is all of this 'normal'? Do I have a defective device?

Seems like a waste of my 'free' escort live that came with my device
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  #2  
Old 2 Days Ago
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EscortRadar EscortRadar is offline
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Join Date: Apr 2009
Posts: 15,540
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I doubt if there is an issue with your detector. If there was then it would never connect. Try un-pairing and re-pairing your MAX 360c. This can solve bluetooth connection issues.

Due to app resource restrictions while backgrounded that were introduced in Android 8, Escort Live's functionality while it is in the background has been limited. Hopefully we can work around these issues.

Our devices auto-connect excellently on iPhone. This is not due to a limitation with the Escort Live app or the bluetooth implementation that we use in our devices.
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