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Old September 8th, 2018
aestone aestone is offline
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Join Date: Sep 2018
Location: New York
Posts: 1
Default Error merging database

Hello All:

When I attempt to merge the new database, I keep getting this error and further as a result of this the unit will not power on anymore:

Error message:

Error downloading your truelock and Marked locations. Download interrupted, please start over.

I have attempted to remove the truelock and marked locations using advance mode, but I get an error message saying they can't be removed.

Any suggestions on how to fix this, one last note, the detector connects to the server, I can see in detector tools that the detector is connected
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Old September 10th, 2018
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EscortRadar EscortRadar is offline
Official Escort Rep
Join Date: Apr 2009
Posts: 16,741

It should power on even if the database has been erasted. It sounds like there is more of an issue than the database. We will probably need to service it (the interface module). For further assistance, contact your installer or our customer service department at the number in my signature below.

Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or by live chat
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