Update available to resolve iOS 11 connection issues

[pariah99]

Originally Posted by EscortRadar

We have tested our devices with iPhone X and have found no issues.

If your cord can receive updates then it is a SmartCord Live cord with bluetooth in it. Your Max 360 already has bluetooth in it. You should not use a SmartCord Live cord with a Max 360. No wonder you had issues, they were interfering with each other. It is possible to use a SmartCord Live cord with a Max 360, just be sure not to pair the cord to your iPhone.

I’m using an iPhoneX and having connection issues (randomly EL app no longer recognizes the 360 as being connected). I’ve also tested in on beta 11.3 and am experiencing the same issues.

Please note that the last update (ios11 connection issue update) did fix the majority of the issues. Current issues happen once a drive which isn’t a dealbreaker assuming a fix isn’t too far off.


Is there anything I can do to help the tech team figure out the cause/resolution? Example: Provide analytic data/crash dumps, beta/test flight iOS app (if app may be the issue) or similar? Not sure how much it would help but I’ve has escort radars for many years so anything I can do to help...

[EscortRadar]

Are you using a SmartCord Live cord with the MAX 360? If so then this is causing the issue. Please use the SmartCord that came with your MAX 360.

[pariah99]

Originally Posted by EscortRadar

Are you using a SmartCord Live cord with the MAX 360? If so then this is causing the issue. Please use the SmartCord that came with your MAX 360.

Nope. My phone is paired to the 360 directly and it’s connected via direct wire.
I have my phone paired with my car at the same time.

[EscortRadar]

You've posted this in two different discussions. Going forward, please use this discussion for this issue.

Thank you