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  #21  
Old July 6th, 2018
mrdead72 mrdead72 is offline
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Thumbs down Update on my low volume

Welp recieved it back after the second time for low volume and again they changed speaker , it is not the speaker its a voltage problem or amp ,still not fixed , i have called and reported the issue and now having to send it in again , im sorry to say im very disapointed in this new RedLineEX 6months old and its tanked , sent bk twice and returned bk in the same condition not cool , do they not use a DB meter or test it agasint a New Out of the box Rex ?
So when is enough enough , well its bk on its way again but this time they wont do a 2 wk turn ard on she said !!! Funny bs there !! Thanks escort for your bs service , ive never been so disapointed !!! Over 2 months in the shop ,wow !! And i wait yet again for 3 more weeks with out my Rex !

Last edited by mrdead72; July 6th, 2018 at 11:54 AM.
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  #22  
Old July 6th, 2018
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kasher1979 kasher1979 is offline
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Quote:
Originally Posted by mrdead72 View Post
Welp recieved it back after the second time for low volume and again they changed speaker , with it still not fixed , i have called and reported issue and now having to send it in again , im sorry to say im very disapointed in this new RedLineEX 6months old and its tanked , sent bk twice and returned bk in the same condition not cool , do they not use a DB meter or test it agasint a New Out of the box Rex ?
So when is enough enough , well its bk on its way again but this time they wont do a 2 wk turn ard on she said !!! Funny bs there !! Thanks escort for your bs service , ive never been so disapointed !!! And i wait yet again for 3 more aeeks with out my Rex !
Maybe you need your hearing aids adjusted.

Lol. Sorry I couldnít resist. Iím kidding.

But seriously maybe itís just not as loud as youíre needing it is invest in an external speaker.
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  #23  
Old July 6th, 2018
mrdead72 mrdead72 is offline
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Unhappy

It was plenty loud before i updated it , i used automute with it 1 bar down from highest setting , before this, now its off and turned all the way up and its very quite , sorry bro no hearing aids here im tested at work every year !!! 😁 Something has changed the voltage or amp , inside it was loud enough by far , even my gf says its not even close to what it was , as it goes off on ka band dam near every time i crank up , popo station across the street , its so loud u had to hit mute , now u dont even have to bother , u can hear it but it dont force u to even bother with mute , its super low ,in a silent surrounding yes it does sound like its normal but when i compare it to other escort rd , its low they over power it by far !!! 😂
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  #24  
Old July 7th, 2018
Djtimex1 Djtimex1 is offline
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Mine is doing the same thing after update
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  #25  
Old July 13th, 2018
mrdead72 mrdead72 is offline
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Thumbs up

I sent it bk , with a manager call within 72 hrs , 3 days later after the 72 , i called a few minutes ago , they directly put me through , i xplained the problem , they are now replaceing it with a new one and gona use mine to go to the engineers to check that out to see whats goin on , which i do hope they really do that for others sak and mine , and a direct email to notify them about the new one if it corrects the problem !! All in all im disappointed it had to go 2 months but they finally stepped up and i do hope they do research on mine to correct what could cause the low volume change !!
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  #26  
Old July 14th, 2018
mrdead72 mrdead72 is offline
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Wink

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Originally Posted by Djtimex1 View Post
Mine is doing the same thing after update

new one will be here tues. it shoulda been over nighted but, ill update u asap , id suggest u mention this forum and how its was handled so u don't go through the same 2 month run around and just get straight to the point with no hassle , sometimes they don't want to recognize problems since there isn't a high volume of reports about that particular problem so it gets over looked , I know ppl think ah volume isn't important just buy a speaker, well I don't need a speaker if it works like it should since its been no problem for 6 months and now there is a issue , ive owned more then my share of escort RD's and sound going out is a normal but not low that is why I opted for the xtra warranty the speakers tend to go out !! I call it a plague of the product that I can live with but a low volume I cant and yes a stand alone speaker would b great but I got enough mounted HW I don't need a xtra speaker just for a item that is normaly loud enough by far !!! I do hope u get your issue fixed with out the hassle I went through , im almost certain the new one will be fine !! fingers crossed !
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  #27  
Old July 18th, 2018
mrdead72 mrdead72 is offline
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Default Update

So my RD got lost in the mail , however they did manage to get it here this morning , i have had a chance to use it and ill say this it is working properly , it is on version 1.3 , i can now turn my radio up to atleast so far 43 instead of 15 and hear it clearly over the radio at volume level 43 with that being said it now works properly and im scared to update it , curious why its at 1.3 and not atleast 1.5 ? I understand when it was made but come on it should be by now shipping with atleast 1.5 ? Ill hold on updateing , and check back to see how 1.7 is really going. Glad to have a fully working beast back in the cockpit !!!
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  #28  
Old July 22nd, 2018
mrdead72 mrdead72 is offline
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Default I updated to 1.7

Welp i updated it to 1.7 and low volume is back so now its back to screwed up !! Seriously escort there needs to b a roll bk so i can go bk to 1.3 , brand new rex is now back to the 3 returns i sent bk , and now im bk in the same boat !! Sad very sad

Last edited by mrdead72; July 22nd, 2018 at 10:08 PM.
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  #29  
Old July 26th, 2018
mrdead72 mrdead72 is offline
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Default Well well well u can thank me now

Well, I have some news. We have discovered that you are right! It was tricky to nail it down because it only happens under certain circumstances. But what we have found out is that at some point, we added a filter to improve sound quality. In some situations, when you update the software, the combination of the filter and new software causes a noticeable decrease in volume. We are working on a fix in the form of a software update. I will let you know when itís ready. Then, you can update the detector again, and it should fix it. Very sorry for the headaches, we just did not know this was happening.



I will be back in touch!



Shawn



Now all u none believer eat crow , my ears do NOT LIe !!!!

Last edited by EscortRadar; July 26th, 2018 at 01:05 PM. Reason: language
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  #30  
Old July 26th, 2018
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EscortRadar EscortRadar is offline
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Indeed. Thank you for bringing this to our attention. We will have new firmware available soon which resolves it.
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