Escort Radar Forum  

Go Back   Escort Radar Forum > Escort Live! > Escort Live! for iPhone

Notices

Closed Thread
 
Thread Tools Search this Thread Display Modes
  #21  
Old October 5th, 2020
nikandriko nikandriko is offline
Junior Member
 
Join Date: Nov 2015
Posts: 6
Default

Quote:
Originally Posted by DynDuo View Post
If they keep renewing it for a few years in a time like they have been, it really is like it’s free for a connected detector. And with Waze, you’re paying for it with advertising. Why should any company provide the service for free? It needs constant, real-time updating.

For what it’s worth, I’ve never had to pay for an Escort Live subscription with my last two detectors that are capable of using it.
It's all about user experience (UX), friction/frustration and transparency.

Last edited by nikandriko; October 5th, 2020 at 05:54 PM.
  #22  
Old October 5th, 2020
DynDuo DynDuo is offline
Member
 
Join Date: Dec 2014
Location: Houston, TX
Posts: 60
Default

Quote:
Originally Posted by nikandriko View Post
It's all about user experience (UX), friction and transparency.
I have the Max 360c connected to my vehicle's hotspot, so I never have to use the Live! app anyway. My customer experience is just fine.
__________________
Current:
ESCORT Max 360C
Escort ZW5 Laser Shifter with Direct Wire
Escort Shifter Max Rear Add-On Pack 2.0
ESCORT M1
ESCORT Live Premium (Charter Member)

Retired:
ESCORT MAX II Platinum
Direct Wire SmartCord Blue
Passport 9500ix (Blue)
Passport 9500ix (Red)
SmartCord Live - iPhone x2
Passport 8500
Passport 7500
Escort (Original)
  #23  
Old October 5th, 2020
nikandriko nikandriko is offline
Junior Member
 
Join Date: Nov 2015
Posts: 6
Default

Quote:
Originally Posted by DynDuo View Post
I have the Max 360c connected to my vehicle's hotspot, so I never have to use the Live! app anyway. My customer experience is just fine.
That's a different user experience on a different product.
I have Max360, it stopped getting Posted Speed Limit information and live alerts once the 3-year period passed.
Why do I have to spend an hour of my life googling, searching on forums, figuring out how to contact Escort to get my subscription renewed?
Does that make sense as user experience?

Last edited by nikandriko; October 5th, 2020 at 05:53 PM.
  #24  
Old October 5th, 2020
flylow7f39 flylow7f39 is offline
Moderator
 
Join Date: Nov 2010
Posts: 3,810
Default

Quote:
Originally Posted by nikandriko View Post
It's kind from Escort to be renewing the Escort Live subscriptions but from a business model perspective, I think the right strategy would be to embed lifetime subscription to the radar device (after all the hardware is good for ~3-5 years before it becomes obsolete). It feels such a core part of the user experience when you purchase a $750+ radar that Escort maintaining the optionality of charging or not on the Escort Live seems to me a suboptimal pricing policy. Waze is dominating the social space by being free and community driven and Escort seems to be doubting for years on whether they can charge, should charge or asking their most loyal users reach out every year to request a free renewal. Something seems off here from a business standpoint.
Most are, or should be, already aware of Waze. Casual mentions of Waze are allowed here but discussions comparing Waze to Live or about support for Waze are not.

As long as you use a detector with Escort Live your account will not expire. If it ever does, contact Escort and they will renew it.

IMO discussions about Escort's business policies don't belong on Escort's product support forum so I'm going to close this thread.

Any moderator can open this thread if they want.

Thanks for understanding!
__________________
__________________________________________________ ______________________________________
Moderators here are not Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; October 5th, 2020 at 08:46 PM.
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 04:56 AM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Copyright 2018 Escort Inc.