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  #1  
Old September 21st, 2020
poolmon poolmon is offline
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Default Defender No Longer Accepting Corrections?

Defender used to accept proposed corrections/additions to its Database and acknowledge that it would be investigated. I no longer get an acknowledgement that it will be looked-into, nor are any such submissions I make acted upon as evidenced by continued error after multiple notifications.

Just asking, because I because if not I'll discontinue the submissions until such time the program comes back on-line.
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  #2  
Old September 21st, 2020
flylow7f39 flylow7f39 is offline
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I have no idea how or even if they are handling corrections at this time. I'll ask if someone might have a way to find out but I'm not certain if I can find out.
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If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; September 21st, 2020 at 10:59 PM.
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  #3  
Old September 22nd, 2020
poolmon poolmon is offline
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Quote:
Originally Posted by flylow7f39 View Post
I have no idea how or even if they are handling corrections at this time. I'll ask if someone might have a way to find out but I'm not certain if I can find out.
Thanks

When something is submitted through the "Contact Us" link on this Forum where does it go and who responds?
Is it Escort or solely the Forum's Moderators? I used to be able to contact Larry through that link.

Last edited by poolmon; September 22nd, 2020 at 09:32 AM.
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  #4  
Old September 22nd, 2020
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TBNTX TBNTX is offline
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Quote:
Originally Posted by poolmon View Post
Thanks

When something is submitted through the "Contact Us" link on this Forum where does it go and who responds?
Is it Escort or solely the Forum's Moderators? I used to be able to contact Larry through that link.
Larry has told all of us mods that he still in charge of the forum, but perhaps not as often as was possible. He is very involved with Cedar right now.

Have you tried this contact link?
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Moderators here are not Escort employees.

If you need immediate help, please call Escort Radar customer service right after they open at 9:00 A.M. Eastern time, at 1-800-543-1608, option 2. Wait for the pause following the message and use the option for a call-back.
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Last edited by TBNTX; September 22nd, 2020 at 09:56 AM.
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  #5  
Old September 22nd, 2020
poolmon poolmon is offline
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Originally Posted by TBNTX View Post
Larry has told all of us mods that he still in charge of the forum, but perhaps not as often as was possible. He is very involved with Cedar right now.
If something is submitted through "Contact Us" on the Forum, does it go directly to the Moderators, to Larry, or a mailbox that you all have access to and from which any of you can respond?
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  #6  
Old September 22nd, 2020
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by poolmon View Post
If something is submitted through "Contact Us" on the Forum, does it go directly to the Moderators, to Larry, or a mailbox that you all have access to and from which any of you can respond?
"Contact Us" on the bottom of the page goes to the forum administrator. Moderators do not have access to it, we never see it.
__________________
__________________________________________________ ______________________________________
Moderators here are not Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; September 22nd, 2020 at 10:19 AM.
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  #7  
Old September 24th, 2020
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by flylow7f39 View Post
Quote:
Originally Posted by poolmon View Post
If something is submitted through "Contact Us" on the Forum, does it go directly to the Moderators, to Larry, or a mailbox that you all have access to and from which any of you can respond?
"Contact Us" on the bottom of the page goes to the forum administrator. Moderators do not have access to it, we never see it.
@poolmon

At this time the "Contact Us" link you've already been using remains the only way I know of to report database errors.

If I learn more about how/if Escort is handling corrections to the database at this time I'll post the information.

2020 - the year that just keeps on giving...
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__________________________________________________ ______________________________________
Moderators here are not Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; September 24th, 2020 at 02:05 PM.
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