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  #11  
Old December 15th, 2011
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crh24 crh24 is offline
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Quote:
Originally Posted by 09Laramie View Post
As a retired software engineer, I'm sure you realize that documentation is one of the first things to go on any project where cost is an issue (every project). The little quick start card that came with the smart cord is as much documentation as I would expect for a product like this. I'm sure that could be revised if Escort determines that a revision is needed.
You're referring to printed documentation and/or documentation for a large project, I assume. Every project I was ever associated with had a documentation crew assigned and documentation was a line item in the budget. Sometimes that 'crew' was one person who worked on the documentation about an hour a week or so and often it was one of the software engineers. On larger projects we always had a professional documentation writer available. It depended entirely on the complexity of the software to be documented but the documentation was always kept as current as possible or the product simply wasn't allowed to ship.

I do realize that I come primarily from an era when companies supported their products more faithfully than they are prone to do today--gotta pay them CEO's--and I applaud Escort for how well they do support their products. Escort's product support is much higher than the industry average today.

Quote:
Originally Posted by 09Laramie
For smartphone applications, it is unusual to have a full fledged manual. Most newer applications (including Escort Live) are designed such that the need for a complete manual like that is reduced. As a current software engineer, I can tell you that the percentage of users that actually read the documentation for my applications is very near zero. Making the UI look "familiar" and giving some quick and very basic instructions is much more effective.
One of the requirements before release of software in my company was complete user testing. Questions that came up in such testing were proactively included in the documentation. If a question came up often enough it became part of the apps help system. Again, I'm a dinosaur and I know that most companies today can't afford to do that--again gotta feed them CEOs.

Most smartphone apps are more complex than the EscortLive app--at least from a user's perspective. Fully documenting the EL app from a user's viewpoint would have been trivial compared to many other apps available on smartphones.

I also believe that more complete documentation would help in the sales of the EL. I know that I held back for several weeks because I wasn't sure just what the system would do for me. I was in the group that believed Trapster+9500ix was all I needed (or wanted). Had a preliminary manual been available I would likely have purchased EL at an earlier date. Not having to press a button to report Ka is a major decision point for me but I didn't know about it until I had watched a few videos.

I know that Escort isn't alone here. Navigon, TomTom, Garmin, all fail to document their smartphone apps adequately and it is like pulling teeth to get an answer from them. Escort at least has a solid presence on their forums and all of my questions have been answered rather quickly. If I want an answer even more quickly I can always use the Chat interface. I'm just sayin' that in the case of the EL app I shouldn't have had to ask.

One more thing....Escort has a link to the quick reference guide on the EL web page. It would be good to include a link to a more polished FAQ in addition to the QRG link.
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  #12  
Old December 15th, 2011
09Laramie 09Laramie is offline
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Not having a formal users manual isn't lack of support. There has just been a paradigm shift in the way that companies support their software. Instead of a formal manual, Escort has a printed quick start guide, an in-app tutorial, and a forum that you can access from the smartphone, where questions can be asked, an answered either by an Escort representative, or by other users. For most users, its much easier to post a question than it is to read through a formal manual. Using a less formal support system like this can actually help to keep the information more up to date, which is important given the ease and frequency with which the software can be updated over the air. I've lost track of the number of times my other favorite smartphone apps have been updated, and not one of them has a formal manual that I know of.
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  #13  
Old December 30th, 2011
zodjunior zodjunior is offline
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Originally Posted by EscortRadar View Post
Thank you for the feedback! I will update the FAQ with this information.

09Laramie is correct. The red buttons are Live alerts for other Live users to see. These expire over time.

The blue buttons are your personal marked locations. These are not reported to other user and do not expire but you can delete them by tapping on the pin on the map.

The upper left "two cars" button is the traffic flow map. Green lines indicate good traffic flow, yellow is less and red is poor. Due to an iPhone limitation we could not overlay this data on the main map screen. Android Escort Live app users will have the option to overlay traffic flow data on the main map screen.

Not seeing any traffic options on my Android and 9500IX setup!
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  #14  
Old December 31st, 2011
RedLineLIVE RedLineLIVE is offline
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You're not really missing much.... It's exactly the same thing you'd see in Google Maps. If you are concerned about traffic then I'd just use, in addition to EL, a real navigation app/device with support for warning you about and routing around traffic, etc. But then again I don't use the map on EL at all usually.
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  #15  
Old December 31st, 2011
zodjunior zodjunior is offline
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I was just hoping it might be better than the useless traffic info I get from my dedicated GPS.
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  #16  
Old December 31st, 2011
RedLineLIVE RedLineLIVE is offline
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Which dedicated GPS is this?
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  #17  
Old January 1st, 2012
zodjunior zodjunior is offline
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Garmin nuvi 1450
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  #18  
Old January 3rd, 2012
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Quote:
Originally Posted by zodjunior View Post
Not seeing any traffic options on my Android and 9500IX setup!
Live traffic information was removed from the Android app. We hope to bring it back in a future version of the Android Escort Live app.
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  #19  
Old January 6th, 2012
Qdog Qdog is offline
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Default Change Android map to Landscape

Can somebody let me know how to manually change the map to landscape? Droid x2 - Thanks
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  #20  
Old January 6th, 2012
Escapefromid Escapefromid is offline
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Quote:
Originally Posted by EscortRadar View Post
Live traffic information was removed from the Android app. We hope to bring it back in a future version of the Android Escort Live app.
It would be really nice to have the traffic layer on the map. I suppose I can run Google maps and have Live running in the background... Or set up another device... Or depend on the not-so-good traffic display on my built in GPS...

Cripes, I'm not sure if I'm really spoiled or just getting old. Traffic used to just happen. It sort of seems the more info we get, the more we demand!
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