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  #21  
Old June 14th, 2017
Deuce96 Deuce96 is offline
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Join Date: Oct 2015
Posts: 21
Default is this no longer a valid statement on escort repairs???

Premium Escort is the highest level of service for $139.95 and includes:
- Replace accessories
- 1 year warranty on the detector
- Pre-paid shipping label supplied to return the detector with
- UPS 2 Day return shipping
- Full inspection of all systems
- Update operating software to current version
- Discount to purchase a SmartCord Live if detector is compatible

I sent in my MAX2 for service and it was checked in today 6/14/17, I was just told by an agent that turn time is the same for everyone 2-3 weeks???
I bought this above service so that FIL would be in effect.

Last edited by EscortRadar; June 16th, 2017 at 01:09 PM. Reason: removed FIL from description
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  #22  
Old June 15th, 2017
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EscortRadar EscortRadar is offline
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Posts: 17,012
Default

It has been true however our repair department is swamped right now so even with FIL you are still looking at 2-3 weeks at the earliest.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or you can fill out a repair form and we will contact you.
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  #23  
Old June 16th, 2017
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EscortRadar EscortRadar is offline
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Default

In order to not misrepresent the premium repair option, "FIL (First In Line) repair queue status, quicker turnaround time" has been removed from its description.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or you can fill out a repair form and we will contact you.
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  #24  
Old December 5th, 2019
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EscortRadar EscortRadar is offline
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Exclamation

We added OLED display replacement to Tier 1 service.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or you can fill out a repair form and we will contact you.
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