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  #21  
Old 3 Weeks Ago
moocow moocow is offline
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Why would I call in to report it?? Itís a known issue with the last 2 app updates. The Apple App Store has many people complaining about the update not working. I did try the contact developer on the App Store, and heard absolutely nothing back
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  #22  
Old 3 Weeks Ago
Bbb1919 Bbb1919 is offline
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Quote:
Originally Posted by moocow View Post
Why would I call in to report it?? Itís a known issue with the last 2 app updates. The Apple App Store has many people complaining about the update not working. I did try the contact developer on the App Store, and heard absolutely nothing back
I contacted them last week and I was a bit disappointed with the rep who answered the call. I told him that I logged in and out , uninstalled and reinstalled the app, logged in again and nothing was working... he said than we have no further instructions. ?! Called second time and spoke with another rep. He promised to escalate this issue to the app developers.

I thought that it might be a user related issue so I downloaded the app on my wife phone and registered her .... same thing no PSL
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  #23  
Old 3 Weeks Ago
moocow moocow is offline
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Originally Posted by Bbb1919 View Post
I contacted them last week and I was a bit disappointed with the rep who answered the call. I told him that I logged in and out , uninstalled and reinstalled the app, logged in again and nothing was working... he said than we have no further instructions. ?! Called second time and spoke with another rep. He promised to escalate this issue to the app developers.

I thought that it might be a user related issue so I downloaded the app on my wife phone and registered her .... same thing no PSL
On the App Store there was a few that have said they tried to contact the developers, and nobody has received a response.. so much for that
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  #24  
Old 3 Weeks Ago
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Esc0rtFan Esc0rtFan is offline
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Quote:
Originally Posted by moocow View Post
On the App Store there was a few that have said they tried to contact the developers, and nobody has received a response.. so much for that
I am sorry to hear that you are still having issues. I would wait for some time to pass for the escalation and then follow up in a few days. Don't give up I am sure some kind of resolution will come with some patience and persistence. I believe it to be some kind of issues with the server. Keep us posted.
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  #25  
Old 3 Weeks Ago
moocow moocow is offline
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Got an email from escort saying that it looked like my live subscription was expired?. They updated that, and I logged out and back in again.. still doesn’t have PSL. So I still believe that it has to do with the last 2 updates.

Peace.

Received another email. They changed my subscription to March 20 2021, and it still didn’t help.. definitely something wrong with the server.

Last edited by moocow; 2 Weeks Ago at 02:48 PM.
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  #26  
Old 2 Weeks Ago
Bbb1919 Bbb1919 is offline
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Originally Posted by moocow View Post
Got an email from escort saying that it looked like my live subscription was expired?. They updated that, and I logged out and back in again.. still doesnít have PSL. So I still believe that it has to do with the last 2 updates.

Peace.

Received another email. They changed my subscription to March 20 2021, and it still didnít help.. definitely something wrong with the server.
Apparently not many users are impacted , may be is one of the servers or is by region ? Iím in Canada on west coast. Where about are you ?
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  #27  
Old 2 Weeks Ago
moocow moocow is offline
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Apparently not many users are impacted , may be is one of the servers or is by region ? Iím in Canada on west coast. Where about are you ?
Iím in Southern Alberta.
The person I was emailing with said he is going to check with the developers to see if it just affects Canadians?
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  #28  
Old 2 Weeks Ago
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I still suspect server issues in specific area which happen to be yours. The only thing you can do is continue through the process with Escort Customer Service while they continue escalating to the Developers for a fix.
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