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  #21  
Old February 10th, 2020
roadtrippin roadtrippin is offline
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After calling customer support again today, the rep was able to look at my account and see that something was not right. I logged out and she sent me an email with my password. Whatever she did on her end fixed the alerts because they show up now, but it had nothing to do with the password I was entering. It was the same info I had been using. She also modified my subscription date.

So far, Ka is being reported. Other alerts show up on the map. Reporting K works. Saw a laser alert on the map earlier.

Call in. Explain the situation. Refer to the forum Escort rep asking us to call in to see if something is up with our account on the server side.
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  #22  
Old February 11th, 2020
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Bigwill41 Bigwill41 is offline
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Originally Posted by roadtrippin View Post
After calling customer support again today, the rep was able to look at my account and see that something was not right. I logged out and she sent me an email with my password. Whatever she did on her end fixed the alerts because they show up now, but it had nothing to do with the password I was entering. It was the same info I had been using. She also modified my subscription date.



So far, Ka is being reported. Other alerts show up on the map. Reporting K works. Saw a laser alert on the map earlier.



Call in. Explain the situation. Refer to the forum Escort rep asking us to call in to see if something is up with our account on the server side.
Are you on the escort's free plan when it first came out with of does problems?

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  #23  
Old February 11th, 2020
roadtrippin roadtrippin is offline
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Are you on the escort's free plan when it first came out with of does problems?

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Iím not quite sure what you mean. I bought a live smartcord and got the premium escort live along with that.


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  #24  
Old February 11th, 2020
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by Bigwill41 View Post
Are you on the escort's free plan when it first came out with of does problems?
Escort Live premium version subscriptions have been extended since Live came out back around 2011 at no charge for all using a Live compatible detector including Live cords.

If your Escort Live account should expire simply contact Escort and they'll renew it.

From April 9th, 2019:
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Originally Posted by EscortRadar View Post
As long as you use a detector with Escort Live, then your account will not expire. If it ever does, simply contact us and we will renew it.
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Originally Posted by EscortRadar View Post
Since its release we have never changed the subscription model of Escort Live.

Free users receive every feature except:
- Radar detector based Live alerts (free users receive only Police Spotted and Mobile Speed Camera Live alerts)
- Speed limit data

Premium (paid for) users receive all Live alerts and speed limit data.

Escort devices which connect to Escort Live receive a one year premium subscription. Note that we have continually renewed these subscriptions since Escort Live was released.

Last edited by flylow7f39; February 11th, 2020 at 10:30 PM.
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  #25  
Old February 12th, 2020
Bbb1919 Bbb1919 is offline
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Reports are working.

If you continue to notice this, and you are certain you are logged into your premium account, then contact our customer service department. Let them know about the issue and ask them to check the server to see if your account is in order.
Thanks Larry! I called the CSR team and they tried to help me. Iíll test it tomorrow and let you know the results. CSR will pass more info to the Live team due to some issues we find out together during our conversation ( she was able to see on the map some live alerts which I was not able to see and the other way around . Even more some alerts were showing different time stamps on my app vs her screen.
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  #26  
Old February 15th, 2020
Bbb1919 Bbb1919 is offline
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Tested for a few days now and I got a few live alerts. It looks like we don’t have too many user in Vancouver area !
I’ve had some encounters with marked and unmarked cars with no CO radars or IO.
.... May be they are just clocking us.

Last edited by Bbb1919; February 15th, 2020 at 01:54 PM.
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