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  #1  
Old November 16th, 2018
Darkmann Darkmann is offline
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Default No Power From Smart Chord USB

It looks like one of my SmartChord has fallen victim to recent iOS updates. At least one of them (used on my Escort iX) is not sending power to my iPhone. Does anyone have this problem? It's not the chord - it works fine with my Apple wall unit. The SmartChord was working just fine until recent iPhone updates.

Last edited by Darkmann; November 16th, 2018 at 07:57 PM.
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  #2  
Old November 19th, 2018
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EscortRadar EscortRadar is offline
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We are aware of this happening. For assistance please contact our service department.
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Old November 23rd, 2018
Darkmann Darkmann is offline
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Quote:
Originally Posted by EscortRadar View Post
We are aware of this happening. For assistance please contact our service department.
Thanks for the advise. Contacted support and replacement chord is on its way.
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  #4  
Old December 3rd, 2018
Darkmann Darkmann is offline
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Default Update

Called Escort Customer Service and replacement chords were sent at no charge. Both function as desired. Again, I have to say that contact with Escort CS is always pleasant - these folks know how to treat their customers the right way.
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  #5  
Old December 4th, 2018
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EscortRadar EscortRadar is offline
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Thank you for following up and confirming the replacement cords solved the issue.

It is great to hear that you are happy with the service you received!
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