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Old 1 Week Ago
JonUrban JonUrban is offline
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Join Date: Aug 2018
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Default Subscription Expired

I bought a MAX 360c last July and there was a promotion for a free 3 year subscription with the discount code MAXCGOLD that I used upon purchase. However, it seems it never got activated as my app keeps telling me that my subscription has expired. I have sent emails to the Contact email (ContactUs@CedarElectronics.com) but never get a reply. Am I SOL?

Last edited by JonUrban; 1 Week Ago at 05:05 PM.
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  #2  
Old 1 Week Ago
Butcher318 Butcher318 is offline
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Are you talking about the defender data base?
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  #3  
Old 1 Week Ago
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EscortRadar EscortRadar is offline
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You said "app" so I assume you mean the Escort Live smartphone app. You received a free year of Escort Live with your MAX 360c purchase. We will gladly renew it indefinitely as long as you are using your detector with Escort Live. Send me a private message with your Escort Live login/email and your MAX 360c serial number and I will renew it for you. If you want it done immediately, then call us at 1-800-964-3138.

If you were refering to Defender/Detector Tools Pro
You needed to activate the 3 year Defender database subscription. You should have an email from when you purchased it which includes this code. Once you have the code, enter it on this webpage to activate the subscription.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or by live chat
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Old 6 Days Ago
golfn18 golfn18 is offline
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Quote:
Originally Posted by JonUrban View Post
I bought a MAX 360c last July and there was a promotion for a free 3 year subscription with the discount code MAXCGOLD that I used upon purchase. However, it seems it never got activated as my app keeps telling me that my subscription has expired. I have sent emails to the Contact email (ContactUs@CedarElectronics.com) but never get a reply. Am I SOL?
I had the same issue but called support and gave them my purchase order # and they immediately reactivated my subscription
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