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  #1  
Old August 15th, 2018
GumbyDammit223 GumbyDammit223 is offline
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Default Defender subscription update process

Just updated my subscription over the weekend and was wondering about how "manual" the subscription process is, meaning is a live person involved with enabling the subscription or is it all automated?

As I said, I re-subbed this weekend (Friday PM but after close of business Escort-time) and received what was most likely an automated order confirmation email. On Monday I received an email with my new subscription code. I'm assuming that on Monday someone received an email saying I had paid for a sub and they had to manually go into one or more databases to create my code. Then, Tuesday I tried to enter that code with my detector serial number and the response was that it would be 30+ minutes before the sub would be active. This was again after close of business Escort-time. Sure enough, Detector Tools still told me my sub had expired. I tried it again a couple hours later and it was still expired. This morning (6AM MDT) I tried again and the sub was active. I'm guessing someone again received an email saying I've paired my new sub with my detector and had to go into one or more databases to enable that access.

Can you verify that the subscription process is a manual process on Escort's side and is not fully automated? Thanks!
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  #2  
Old February 8th, 2019
Dr Tahoe Dr Tahoe is offline
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Default

Quote:
Originally Posted by GumbyDammit223 View Post
Just updated my subscription over the weekend and was wondering about how "manual" the subscription process is, meaning is a live person involved with enabling the subscription or is it all automated?

As I said, I re-subbed this weekend (Friday PM but after close of business Escort-time) and received what was most likely an automated order confirmation email. On Monday I received an email with my new subscription code. I'm assuming that on Monday someone received an email saying I had paid for a sub and they had to manually go into one or more databases to create my code. Then, Tuesday I tried to enter that code with my detector serial number and the response was that it would be 30+ minutes before the sub would be active. This was again after close of business Escort-time. Sure enough, Detector Tools still told me my sub had expired. I tried it again a couple hours later and it was still expired. This morning (6AM MDT) I tried again and the sub was active. I'm guessing someone again received an email saying I've paired my new sub with my detector and had to go into one or more databases to enable that access.

Can you verify that the subscription process is a manual process on Escort's side and is not fully automated? Thanks!
Bummer.. I just paid for the update after hours today.. "Friday". I was hoping to get the code to update. Sounds like the process will not be automated and nothing happens until Monday.


I got the emails that make it look like a package is being put together, not an automated delivery of a software key.
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  #3  
Old February 9th, 2019
GumbyDammit223 GumbyDammit223 is offline
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I find it very surprising that in today's world of e-commerce, Escort is apparently using a software package for their sales that is so hands-on. Automating it would be: quicker and less prone to human error.

But, results sure seem to indicate that it is a very manual process.
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  #4  
Old March 12th, 2019
wlhagan3 wlhagan3 is offline
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I ordered a new Max 360 with the Defender database upgrade on a Wednesday. The next day (Thursday), I received an email stating that my Defender Database subscription order has been processed and I would receive an email with the activation key. I received the detector on Saturday and registered it online. I have yet to receive the email with the activation key. I have followed up via the original email with Escort Support but response yet. I have attempted to call but the hold time was 20-30 minutes. Is it really this difficult?
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  #5  
Old March 13th, 2019
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EscortRadar EscortRadar is offline
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The email is probably in your junk or spam folder. It is automatically sent when the order is processed.

Note that when you registered your detector, you activated the 90 day Defender subscription that is included with your MAX 360. After 90 days, the additional Defender subscription that you purchased will begin.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or by live chat
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  #6  
Old March 13th, 2019
wlhagan3 wlhagan3 is offline
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I have reviewed my junk and trash folders and found no email relating this and I have email from this point in time. How do I get it resent to me? Thx.
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  #7  
Old March 13th, 2019
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EscortRadar EscortRadar is offline
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You will need to call our customer service department for further assistance with this.
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  #8  
Old March 14th, 2019
wlhagan3 wlhagan3 is offline
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EscortRadar- Thanks. Called and it appears there was an issue with the processing of my order. I was quoted “up to 72 hours” for the subscription to be processed.
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