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  #11  
Old 3 Weeks Ago
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by Loosenut View Post
I am having the same issue with mine. I just did a firmware update and now no power.

It will still connect to my laptop if I hold the power and mute at the same time.

Any ideas? I'm sure no warranty as it was installed in the car when I bought it in 2017.

Any help would be appreciated.
Call Escort Customer support right after they open at 9:00 A.M. Eastern time for advice.

Wait for the pause following the message and use the option for a call back.

Once the queue gets full for the day the call back option is gone and you'll have to wait and call back on a different morning.

Escort customer service 1-800-543-1608, option 2, Monday through Friday, EST.

Early is a must!

9500ci is still in the List of Repairable Devices.
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Moderators here are not Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.
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  #12  
Old 1 Hour Ago
QLM1 QLM1 is offline
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Join Date: Oct 2020
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First time posting. I am having the same issue with the firmware update. My 9500ci will not start up since the update. Final message says it has “merged” and for the update to take effect to power up. I cannot get the unit to power up. I can hold the power button and the mute button to get it into Program mode and it recognizes the Escort Detector Tools software.
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