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  #1  
Old May 13th, 2019
Jeepers Jeepers is offline
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Default Database Subscription Questions

I had renewed my subscription back in January for a year so it should be good through Jan 2020. The detector has died and I bought and registered a new Max360 yesterday (May 12). I don't see it listed anywhere in the new detector paperwork so I wonder if I get a new subscription with the new detector. I'm curious how long I'll be able to update the database before I have to buy a new subscription.

Last edited by Jeepers; May 13th, 2019 at 03:12 PM.
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  #2  
Old May 13th, 2019
flylow7f39 flylow7f39 is offline
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My understanding is the remainder of your Defender subscription can be transferred to your new detector by calling Escort customer service at 1-800-543-1608, available from 9am-5:30pm Eastern Time Mon-Fri. Be sure to have the serial numbers of both your old detector and new detector on hand. New detectors come with a 90 day Defender database subscription.

Last edited by flylow7f39; May 13th, 2019 at 07:07 PM.
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  #3  
Old May 13th, 2019
poolmon poolmon is offline
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As indicated above, you should call to ask.
I was able to transfer a recently renewed subscription from and RD that I traded in to Escort to the new RD (which came with a 90 free day subscription of its own). I don't know about non-trade-in transfers, but one thing is for sure, if you don't call to ask, it definitely won't happen.
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Old May 13th, 2019
Jeepers Jeepers is offline
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Thanks Flylow and Poolmon.
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  #5  
Old May 14th, 2019
Jeepers Jeepers is offline
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Good deal !!!!! Called 800 service number and talked to David. He added the new detector and even added on the 3 month free subscription that comes with a new unit. I'm quite pleased with the rapid phone response and the helpful tech. All is well.
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  #6  
Old July 4th, 2019
whitebro whitebro is offline
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Quote:
Originally Posted by flylow7f39 View Post
My understanding is the remainder of your Defender subscription can be transferred to your new detector by calling Escort customer service at 1-800-543-1608, available from 9am-5:30pm Eastern Time Mon-Fri. Be sure to have the serial numbers of both your old detector and new detector on hand. New detectors come with a 90 day Defender database subscription.
Do I pick sales or service when I call? I waited over 20 minutes for service and the hold music stopped then got hung up on.
__________________
Current:
4. Escort Redline EX
3. Escort 9500IX
Past:
2. Escort 9500CI (broken) with Escort Live
1. Beltronics Sti Driver (sold to buy the 9500ci)
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  #7  
Old July 4th, 2019
whitebro whitebro is offline
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Waited on hold for over an hour and still no person. See attached screenshot.
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__________________
Current:
4. Escort Redline EX
3. Escort 9500IX
Past:
2. Escort 9500CI (broken) with Escort Live
1. Beltronics Sti Driver (sold to buy the 9500ci)
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  #8  
Old July 5th, 2019
RushEMS RushEMS is offline
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Quote:
Originally Posted by whitebro View Post
Waited on hold for over an hour and still no person. See attached screenshot.
Better luck trying to call when itís not a federal holiday (July 4th)
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