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  #1  
Old September 18th, 2018
seh seh is offline
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Join Date: Sep 2018
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Default EZ Mag Mount broken

I purchased an Escort IX two days ago. Today when I returned to my parked car, the rubber was attached to the windshield, but the cup, clip and spring were laying on the dashboard along with a a small piece of plastic that had broken off inside.

Yes, it is hot here in central Florida, but I have been using a SuperCup mount with my old X50 for several years without a problem.

Support has not answered their phone for 2 hours straight.

Sure do hope this is a fluke.

What other mount options are available for IX?
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  #2  
Old September 19th, 2018
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EscortRadar EscortRadar is offline
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Posts: 16,383
Default

I'm sorry to hear this happened. For further assistance, contact customer support at the number in my signature below. Hold times have never been 2 hours, not even close. Maybe you called after hours. Customer support's hours are listed in my signature below.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or by live chat
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  #3  
Old September 19th, 2018
seh seh is offline
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Thanks for your reply. I reached customer service on the phone this afternoon, and Mike confirmed that their phone system was completely down for several hours yesterday.

He is sending me a replacement mount.
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