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  #1  
Old March 12th, 2017
JohnnyGolf JohnnyGolf is offline
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Default Redline Firmware update via Smartcord Live

I've had my Redline since 2012 or so. It's had a problem connecting to the app for awhile now. It connects to my Iphone via bluetooth ok, but the detector can't connect to the smartcord. I haven't updated the firmware on the Redline in several years because I've always gotten an error:

"firmware update failed. There was an error while upgrading the firmware on your redline. Your device may not function correctly until the firmware is properly upgraded".

I am able to connect the smartcord to detector tools, and it seems to successfully download 3 updates, but when I connect the Redline to it in the car, I get the "firmware update failed" message.

I've always thought it was the smartcord itself, so I ordered another one. Much to my surprise, (not keeping up with things!), the new smartcord doesn't have the mini-usb port, so it apparently can't be updated via detector tools.

I wanted the update so it would connect to the app, and also to get the BS and RDR updates. The new smartcord successfully connects the detector to the app, unlike the old smartcord.

So I'm wondering if this "firmware update failed" message is a problem with the Redline itself, or a problem with my old smartcord live.

Any thoughts?
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  #2  
Old March 13th, 2017
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EscortRadar EscortRadar is offline
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I am sorry to hear this. There is an issue with the RedLine and/or the SmartCord Live cord. To set up a service order for them then please call our service department at the number in my signature below.

Thank you
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  #3  
Old August 9th, 2017
gurneyeagle gurneyeagle is offline
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Quote:
Originally Posted by EscortRadar View Post
I am sorry to hear this. There is an issue with the RedLine and/or the SmartCord Live cord. To set up a service order for them then please call our service department at the number in my signature below.

Thank you
Brand new to the forum so excuse the noobie question.

With Redline being discontinued, is it still possible to send it back to Escort for the latest firmware updates? I purchased my Redline back in 2012 and wasn't aware of any firmware updates.

I sent a PM as well.

Thanks!
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Old August 9th, 2017
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by gurneyeagle View Post
Brand new to the forum so excuse the noobie question.

With Redline being discontinued, is it still possible to send it back to Escort for the latest firmware updates? I purchased my Redline back in 2012 and wasn't aware of any firmware updates.

I sent a PM as well.

Thanks!
Call Escort Radar customer service, available from 8am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608


Quote:
Originally Posted by EscortRadar View Post
The fee is now $39.95



It will need to be sent in for a firmware update. RedLine has never had a USB port. The older SmartCord Live cords could update it, if you first updated the cord's firmware, but the existing SmartCord Live cords cannot.

Quote:
Originally Posted by EscortRadar View Post
We are pleased to announce the availability of a software update for the RedLine which adds the following features:
  • Ka band segmenting - The ability to enable and disable certain frequency segments of the SuperWide Ka band. ONLY expert detector users should change these settings. It is possible to disable detection of true Ka police radar.
  • RDR toggle - The ability to disable Radar Detector Rejection false alert filtering.
  • Enhanced laser detection - Now detects TruSpeedS and Laser Ally laser guns without additional laser falsing.

Escort Live SmartCord Live users can install this software update on their RedLine. Simply update your SmartCord live cord or direct wire using Detector Tools without your RedLine connected. After the cord is updated, connect the cord as you normally would use it. When you start the Escort Live app with your RedLine connected you will be prompted to update your Redline's software. Accept the update and in less than a minute your RedLine is now update with the latest software adding Ka band segment adjust and RDR toggle. Android users, it is normal to see a communication error message in Escort Live after the update is successful. Simply click OK.

For more information about Escort Live and our SmartCord Live power cords, please see our Escort Live webpage here

If you are not using an Escort SmartCord Live power cord with your RedLine then you will have to send in your RedLine for this software update. Please call us at the number in my signature to set this up. Just let the service rep know that you would like "the new RedLine software update". The update will be performed for free but we will need to charge you $14.00 for shipping and handling (plus tax for OH and MI residents). If you would also like your RedLine to be diagnosed and tuned/serviced while we have it then please let the service rep know this.
All RedLines that are serviced will receive this software.

To use the new Ka band segmenting and RDR features:
- In the RedLine's settings, turn "Ka SW" off then turn on the Ka segments that you would like the RedLine to detect.
- In Escort Live's Radar Settings, turn "Ka" off then turn on the Ka segments that you would like the RedLine to detect. If you leave "Ka" on then the segment settings will not take effect in the detector.
- RDR is listed in the "bands" settings, after TSR.

Once you have set these options they will remain set in your RedLine, even between power cyclings, until you change them or restore the unit's factory default settings.

These features are currently only planned for RedLine.

Thank you for choosing Escort Radar!

The Ka segment frequencies, in GHz, are:
Ka1 = 33.392 - 33.704
Ka2 = 33.704 - 33.896
Ka3 = 33.886 - 34.198
Ka4 = 34.184 - 34.592
Ka5 = 34.592 - 34.808
Ka6 = 34.806 - 35.166
Ka7 = 35.143 - 35.383
Ka8 = 35.378 - 35.618
Ka9 = 35.595 - 35.835
Ka10 = 35.830 - 35.998

Last edited by flylow7f39; August 9th, 2017 at 11:50 AM.
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  #5  
Old August 9th, 2017
gurneyeagle gurneyeagle is offline
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Thanks!
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  #6  
Old August 10th, 2017
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Absolutely. We will continue to support RedLine for many years to come.
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  #7  
Old August 26th, 2017
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The Only Sarge The Only Sarge is offline
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Quote:
Originally Posted by EscortRadar View Post
Absolutely. We will continue to support RedLine for many years to come.
Just want to be sure that was the last firmware update for the Redline? PITA to get a Windows laptop for me (all Linux here) and go through all the downloads of Detector Tools et al just to find out there are no updates.....so I thought I would ask.
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  #8  
Old August 26th, 2017
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BelsCortFan BelsCortFan is offline
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No More updates on Redline since BSRDR. You can sell your unit knowing it has the latest firmware.
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  #9  
Old August 26th, 2017
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The Only Sarge The Only Sarge is offline
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Quote:
Originally Posted by BelsCortFan View Post
No More updates on Redline since BSRDR. You can sell your unit knowing it has the latest firmware.
Nah...I'll put it on my Grandsons big wheel...he likes all the beeping noise it makes.
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