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  #1  
Old June 21st, 2017
tungywungy tungywungy is offline
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Default Smartradar issue

Hopefully somebody still lurks here with the same issue. I bought this back in 2014 and then had to send it in for warranty repair. At the time, it stopped alerting me of radar signals. It would power on just fine but that was it. I then sent it in and on the customer repair information report it stated, "Receiver software corrupted. Re-installed receiver software using the "update all" button under the "advanced" tab of escort detector tools.

I got it back and it was working again until a couple months later when the issue reappeared. I tossed it aside due to the recurring issue and also had moved so it was misplaced. Just found it and wanted to give it another shot.

Today I tried to use detector tools to do what the technician had done but when I plug in the smart radar, I get "unable to obtain device version". Then when I try to click "update all", I get "error updating your smartradar".

If anyone can help, it would be much appreciated. Thanks
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  #2  
Old June 26th, 2017
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EscortRadar EscortRadar is offline
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Uninstall Detector Tools, then download and install that latest version of Detector Tools from EscortRadar.com and try updating your SmartRadar again. If the problem persists, then please call our customer service department at the number in my signature below.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or by live chat
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  #3  
Old 3 Weeks Ago
owl owl is offline
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Location: San Francisco, CA + Fresno, CA
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Quote:
Originally Posted by tungywungy View Post
Hopefully somebody still lurks here with the same issue. I bought this back in 2014 and then had to send it in for warranty repair. At the time, it stopped alerting me of radar signals. It would power on just fine but that was it. I then sent it in and on the customer repair information report it stated, "Receiver software corrupted. Re-installed receiver software using the "update all" button under the "advanced" tab of escort detector tools.

I got it back and it was working again until a couple months later when the issue reappeared. I tossed it aside due to the recurring issue and also had moved so it was misplaced. Just found it and wanted to give it another shot.

Today I tried to use detector tools to do what the technician had done but when I plug in the smart radar, I get "unable to obtain device version". Then when I try to click "update all", I get "error updating your smartradar".

If anyone can help, it would be much appreciated. Thanks
I have the same issue with my SmartRadar (iPhone version). I have several of these SmartRadar devices, and all error out without being able to update, so I think the issue is with the Detector Tools. My SmartRadar is working fine as a radar detector, but I am having bluetooth connection issues that started with iOS 11.

I have not tried calling the Customer Service line, yet.
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