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  #1  
Old 2 Weeks Ago
JHoarty JHoarty is offline
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Default New 360MaxC won't connect to home 2.4GHz Wi-Fi

I have a Netgear Nighthawk 8500 dual band Wi-Fi Router, but even on the 2.4GHz band, the Max360C keeps returning the message, "Wi-Fi Connect. Unable to connect _____." I then updated to the latest v1.8 firmware w/same results. I even have a 1GHz fiber optic internet connection, so I doubt bandwidth is the issue! I'm using Escort Live on a Samsung Galaxy S9+. Any thoughts on troubleshooting? I've attached two screenshots to further illustrate what I'm getting.
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  #2  
Old 1 Week Ago
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EscortRadar EscortRadar is offline
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Does this router require a username to login, or just a password? If a username is required then our Wi-Fi products will not connect to it.
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  #3  
Old 1 Week Ago
JHoarty JHoarty is offline
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No username, just the network name (HH 2.4GHz Fiber Optic) and password, as illustrated in the attached pics in my post above.
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  #4  
Old 1 Week Ago
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EscortRadar EscortRadar is offline
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It appears there is an issue with the Android version of Escort Live which is preventing you from logging in to this router. We are looking into a solution which will most probably be in the forum of an app update.

In the meantime, if you have access to an iPhone or iPad then you should be able to connect to your router using it. You will only need to do this once.
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  #5  
Old 1 Week Ago
JHoarty JHoarty is offline
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Default Issue Resolved (sort of)

I successfully logged on this way: I have a high-end Netgear 8500 wireless router. The EL app didn't play nicely w/this, so I enabled the built in wireless from our fiber optic AT&T modem. As long as I used the default name and password, EL would successfully negotiate with the Max 360c. But if I changed the name, it wouldn't connect. Perhaps the next EL version will have this corrected. Also, when I attempted to download the EL app on my wife's iPhone, as you suggested, it wanted to charge a subscription fee, so I bailed on that method of trying to pair the 360c w/our Netgear router.
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  #6  
Old 1 Week Ago
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EscortRadar EscortRadar is offline
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Excellent. Thanks for sharing the information.

Escort Live was simply letting you know that you were not logged into a premium account. You can continue to use it this way, but with limited features (no speed limits, no live alerts).
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  #7  
Old 1 Week Ago
JHoarty JHoarty is offline
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Default Regarding iPhone Attempt

The Apple App Store wouldn't let me even download Escort Live w/o charging money. I tried it on my wife's iPhone and iPad and got the same results. It wanted to charge our PayPal acct. before it would even allow downloading, so I bailed. I already am logged onto Escort Live w/my Galaxy S9+ which is the phone that's running Escort Live and that I tried unsuccessfully to get the Max 360c to log into our Netgear 2.4GHz network.

Last edited by JHoarty; 1 Week Ago at 05:43 PM.
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  #8  
Old 1 Week Ago
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by JHoarty View Post
The Apple App Store wouldn't let me even download Escort Live w/o charging money. I tried it on my wife's iPhone and iPad and got the same results. It wanted to charge our PayPal acct. before it would even allow downloading, so I bailed.
Strange, it's listed as Free.

https://itunes.apple.com/us/app/escort-live/id443936245

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  #9  
Old 6 Days Ago
corvettej corvettej is offline
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At first I thought I Had a problem with my 360c not connecting with my wifi using Samsung S9+, so I went in the escort Live app on the phone and there is where you get the 360c to connect under your phone for the updates and other things that the 360c is looking for. I'm using a Linksys 5400 tri-band, everything so far is working fine.
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  #10  
Old 6 Days Ago
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Quote:
Originally Posted by JHoarty View Post
The Apple App Store wouldn't let me even download Escort Live w/o charging money. I tried it on my wife's iPhone and iPad and got the same results. It wanted to charge our PayPal acct.
Could you please provide a screenshot of the App Store trying to charge you for downloading Escort Live? It is listed as free so this would be an App Store issue.
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