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  #1  
Old 4 Weeks Ago
mkitchin mkitchin is offline
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Join Date: Apr 2020
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Default Quits running when screen locks

I've seen this discussed a ton, but none of the various fixes work for me. I have a MAX 360c and the latest version of Live on a Pixel 4 XL. It auto starts using Macrodroid. That part works well. As many others have reported, it quits updating as soon as my screen locks. The speed limit on my MAX 360c quits updating. I have disabled battery optimization for Live, but that didn't help. As soon as I unlock my phone, everything updates. Is there anything I can do? I don't want to leave my phone unlocked all the time. Am I stuck at the mercy of crappy software?
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  #2  
Old 4 Weeks Ago
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Esc0rtFan Esc0rtFan is offline
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Location: USA
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Quote:
Originally Posted by mkitchin View Post
I've seen this discussed a ton, but none of the various fixes work for me. I have a MAX 360c and the latest version of Live on a Pixel 4 XL. It auto starts using Macrodroid. That part works well. As many others have reported, it quits updating as soon as my screen locks. The speed limit on my MAX 360c quits updating. I have disabled battery optimization for Live, but that didn't help. As soon as I unlock my phone, everything updates. Is there anything I can do? I don't want to leave my phone unlocked all the time. Am I stuck at the mercy of crappy software?
Have you called in to Customer Service to report your issues so that Escort can set up an official support ticket to have their engineers look in to it?

If not call the number in my signature below to report it and do some realtime trouble shooting with a Customer Service Agent. At this point I think that is going to be your best bet.

Good Luck!
__________________
I use the following Escort Products

Escort Redline 360c
M1 Dash cam
Escort Live
------------------------------------------------------------
Moderators here are not Escort employees.
If you need immediate help please contact Escort Customer service by calling 1-800-543-1608, option 2. , M-F 9:00AM-5:30PM EST..
------------------------------------------------------------
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  #3  
Old 4 Weeks Ago
mkitchin mkitchin is offline
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Join Date: Apr 2020
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Originally Posted by Esc0rtFan View Post
Have you called in to Customer Service to report your issues so that Escort can set up an official support ticket to have their engineers look in to it?
Nope. I guess I will try that now.
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Old 4 Weeks Ago
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Esc0rtFan Esc0rtFan is offline
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Originally Posted by mkitchin View Post
Nope. I guess I will try that now.
Give them a call and come back and let us know if you get anything resolved. It helps us all to learn from all of our experiences together.
__________________
I use the following Escort Products

Escort Redline 360c
M1 Dash cam
Escort Live
------------------------------------------------------------
Moderators here are not Escort employees.
If you need immediate help please contact Escort Customer service by calling 1-800-543-1608, option 2. , M-F 9:00AM-5:30PM EST..
------------------------------------------------------------
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