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  #1  
Old 4 Weeks Ago
GoHawks63 GoHawks63 is offline
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Default Problem with Escort Sales and Customer Service?

I have been trying to reach them for two days. You get put in the queue, and then when you reach the point that you're the next in line, a recording comes on that they are closed. THis has happened last night and several times today.

This occurs whether you are selecting sales or support.
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  #2  
Old 4 Weeks Ago
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TBNTX TBNTX is offline
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Location: Topeka, KS
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Quote:
Originally Posted by GoHawks63 View Post
I have been trying to reach them for two days. You get put in the queue, and then when you reach the point that you're the next in line, a recording comes on that they are closed. THis has happened last night and several times today.

This occurs whether you are selecting sales or support.
At what time(s) of the day are you calling?
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  #3  
Old 4 Weeks Ago
GoHawks63 GoHawks63 is offline
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9:00, 10:00, 11:00, 1:00, 2:30

It was during normal business hours.
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  #4  
Old 1 Week Ago
UtilityBelt70mph UtilityBelt70mph is offline
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Ditto
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  #5  
Old 1 Week Ago
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TBNTX TBNTX is offline
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Quote:
Originally Posted by UtilityBelt70mph View Post
Ditto
Owing to the COVID mess, the recommended procedure is to leave a request for a call-back. It has proven to be effective during these pandemic times.

Please consider the call-back method.
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-------------------------------------
Moderators here are not Escort employees.
If you need immediate help, please call Escort Radar customer service at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri.
-------------------------------------
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  #6  
Old 4 Days Ago
MurrayB MurrayB is offline
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I have called a couple of times in the last month and received a call back typically in about an hour give or take. Good Luck!
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