360c and smart cord stopped working after M1 install

[mase1981]

Hey Guys, last night i purchased the M1 dashcam and had it installed.
Since then the radar stopped detecting anything. Today on my way to work i literally saw a cop pointing a gun at my car on his bike and radar was complete silence. also on the road i usually get multiple alerts (1 hour drive), but today - nothing.

Important to mention that i do have the smart cord installed and that stopped working as well: https://www.escortradar.com/products...smartcord_blue

Not sure if that makes any difference.
Any advice?

[Bigdog9586]

Have you tried using just the detector by itself to see if it still works using the original lighter plug setup? If it no longer works that way something got fried. If it works then hook up the cam still using cigar plug. If it works than bad smart cord. Good luck

[mase1981]

Got it figured out, thank you. had to reset. Now radar works, however mute button doesnt work on the smartcord.. but i think thats by design due to the M1... i know M1 doesnt supprot the smartcord live, but i have the regular direct smartcord, the mute no longer works... would be great if an Escort rep can confirm/deny the mute button on smartcord direct will not work with if the M1 is added to the mix.

[EscortRadar]

Originally Posted by mase1981

Got it figured out, thank you. had to reset. Now radar works, however mute button doesnt work on the smartcord.. but i think thats by design due to the M1... i know M1 doesnt supprot the smartcord live, but i have the regular direct smartcord, the mute no longer works... would be great if an Escort rep can confirm/deny the mute button on smartcord direct will not work with if the M1 is added to the mix.

The mute button should work when using an M1.

[mase1981]

Originally Posted by EscortRadar

The mute button should work when using an M1.

It doesnt.... how can i troubleshoot? when i disconnect and connect directly to the 360c it works, if i connect it to the M1 and the M1 to the 360c it doest.
please advise.

[EscortRadar]

The SmartCord mute button should function the same with the M1 connected. It sounds like there is an issue with your M1. For further assistance, please contact our customer service department at the number in my signature below.

[mase1981]

went back to bestbuy, initiated an exchange and now its all working.

[EscortRadar]

Great, I'm glad to hear it. Thank you for following up!