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  #1  
Old October 15th, 2018
timark251 timark251 is offline
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Default SC 55 no longer updateable? SN errors

So, the other day, I went to update my SC55 for the first time in about 6 months. And I get an error stating that my database serial has expired. Purchased a new Database subscription and activated my code, waited an hour for the code to get into the system. Now when i run detector tools i get an error stating that my serial can't be validated by Detector Tools. Did I just spend $50 for nothing? I also receive a ton of script errors after the program opens, any ideas on how to fix this?
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  #2  
Old October 16th, 2018
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EscortRadar EscortRadar is offline
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Update Detector Tools
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Old October 16th, 2018
timark251 timark251 is offline
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Quote:
Originally Posted by EscortRadar View Post
Update Detector Tools
I tried that this morning...but now it's detected, but the serial number is grayed out and I still get the error that it can't be read. This is with the the latest version of DT. Or is there a version that is specifically designed to work with the SC55?I understand that the product has been discontinued for several years, but I would believe you would continue to support being able to update the database for some time.
Updated to the latest version and this is all that it shows, software can be updated, but my serial number isn't active. The funny thing is my SC55 is only detected after the program has started, it does not detect it as it's loading from the splash screen.
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Last edited by timark251; October 16th, 2018 at 11:54 PM.
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Old October 19th, 2018
timark251 timark251 is offline
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quick update, downgraded to the version of Detector Tools that had the SC55 fix in the SC 55 section of the forum. The program sees and connects to the unit just fine, (version 1.11.94)but then I get a prompt saying that the serial number cant be verified (check internet connection) and it is red instead of the usual green signifying it's active.
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  #5  
Old October 19th, 2018
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EscortRadar EscortRadar is offline
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Thank you for reporting this. We have confirmed the issue and are looking into it.

Older versions of Detector Tools will not properly communicate with our servers to obtain subscription information or updates.

EDIT: SC55 will no longer be supported by Detector Tools software
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Last edited by EscortRadar; January 7th, 2019 at 09:48 AM.
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Old November 12th, 2018
timark251 timark251 is offline
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Originally Posted by EscortRadar View Post
Thank you for reporting this. We intend for SC55 to continue to be supported by Detector Tools. We have confirmed the issue and are looking into it.

Older versions of Detector Tools will not properly communicate with our servers to obtain subscription information or updates.
Just checking in to see if a fix has been released yet, and if not, how long till one may possibly be available? Normally it isn't a problem for me, but considering I paid for a 3 year database subscription and haven't been able to use it yet, I'm slightly disappointed.
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  #7  
Old December 28th, 2018
timark251 timark251 is offline
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Any word on a fix for this yet? Paid for a 3 year subscription and have unable to update my SC55 yet.
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  #8  
Old January 7th, 2019
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I apologize for the delay responding. We are no longer going to support SC55 with Detector Tools. To receive a refund for the 3 year database you purchased for the SC55, please contact our customer service department at the number in my signature below
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  #9  
Old January 16th, 2019
GarfieldK GarfieldK is offline
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Are you refinding people who made a purchase after a certain date or is everyone eligible for one?
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