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  #1  
Old 2 Weeks Ago
Jsan Jsan is offline
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Join Date: Oct 2017
Posts: 1
Unhappy Escort can't seem to repair my Redline. Broken after 30mins

I have sent in my Redline to be repaired 3 times already and now if I send it in again it'll be the fourth time.

"Service Required" message came up each time.

1st Time - Sent it in, Escort fixed it and sent it back. Lasted for a while

2nd Time- the message came up, Contacted Escort they said I need to buy their premium warranty repair for $139 for them to fix my redline. I said sure.
Paid them the money, sent it in. Got it back, lasted about 1.5year

3rd Time- After 1.5 year since the last repair. Message popped up again. called Escort they said my extended warranty had expired 6 months ago. I need to buy their premium warranty again for them to fix it. Bought the warranty and sent it in. They sent it back

4th Time- Half hour after I got it back from last repair, same message popped up again

Now I think at this point, this detector is a lemon and I think Escort should replace it for me with a new or refurbished unit.

Each time I sent it in for repairs I was without the detector for at least 1.5 months. And each time I paid for shipping to send it in. the three times before last I had to pay good money to send it in because I was in a remote town and shipping was expensive.

So instead of sending it in for the fourth time, Is there anyone at Escort I can talk to about my situation?

Thanks
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  #2  
Old 2 Weeks Ago
kasher1979's Avatar
kasher1979 kasher1979 is online now
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Join Date: Apr 2013
Posts: 695
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Quote:
Originally Posted by Jsan View Post
I have sent in my Redline to be repaired 3 times already and now if I send it in again it'll be the fourth time.

"Service Required" message came up each time.

1st Time - Sent it in, Escort fixed it and sent it back. Lasted for a while

2nd Time- the message came up, Contacted Escort they said I need to buy their premium warranty repair for $139 for them to fix my redline. I said sure.
Paid them the money, sent it in. Got it back, lasted about 1.5year

3rd Time- After 1.5 year since the last repair. Message popped up again. called Escort they said my extended warranty had expired 6 months ago. I need to buy their premium warranty again for them to fix it. Bought the warranty and sent it in. They sent it back

4th Time- Half hour after I got it back from last repair, same message popped up again

Now I think at this point, this detector is a lemon and I think Escort should replace it for me with a new or refurbished unit.

Each time I sent it in for repairs I was without the detector for at least 1.5 months. And each time I paid for shipping to send it in. the three times before last I had to pay good money to send it in because I was in a remote town and shipping was expensive.

So instead of sending it in for the fourth time, Is there anyone at Escort I can talk to about my situation?

Thanks
Pm EscortRadar, or just call in .

It sounds like there must be some underlying problem with that Redline possible. If it was me I would just retire the unit and go with a newer detector like the Redline EX or others, so you have better filtering ......
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  #3  
Old 2 Weeks Ago
EscortRadar's Avatar
EscortRadar EscortRadar is offline
Official Escort Rep
 
Join Date: Apr 2009
Posts: 14,916
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I am very sorry to hear about the continued issues you have had with your RedLine.

You will need to call us to set up servicing your RedLine. We have all of your previous service orders on file so anyone can help you when you call to set this up. Because you opted for a premium repair, it will be covered under warranty. Due to the many issues with this unit, it will probably be replaced.

Please note that a premium warranty is not required to have your detector serviced. Premium ($139.95) simply adds services to a normal repair service ($99.95). Things like prepaid shipping and a 1 year warranty on the entire detector.
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  #4  
Old 1 Week Ago
wheel366 wheel366 is offline
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Join Date: Oct 2017
Posts: 2
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Quote:
Originally Posted by Jsan View Post
I have sent in my Redline to be repaired 3 times already and now if I send it in again it'll be the fourth time.

"Service Required" message came up each time.

1st Time - Sent it in, Escort fixed it and sent it back. Lasted for a while

2nd Time- the message came up, Contacted Escort they said I need to buy their premium warranty repair for $139 for them to fix my redline. I said sure.
Paid them the money, sent it in. Got it back, lasted about 1.5year

3rd Time- After 1.5 year since the last repair. Message popped up again. called Escort they said my extended warranty had expired 6 months ago. I need to buy their premium warranty again for them to fix it. Bought the warranty and sent it in. They sent it back

4th Time- Half hour after I got it back from last repair, same message popped up again

Now I think at this point, this detector is a lemon and I think Escort should replace it for me with a new or refurbished unit.

Each time I sent it in for repairs I was without the detector for at least 1.5 months. And each time I paid for shipping to send it in. the three times before last I had to pay good money to send it in because I was in a remote town and shipping was expensive.

So instead of sending it in for the fourth time, Is there anyone at Escort I can talk to about my situation?

Thanks
When you got your back was in it a different case? When I sent mine in it was the matte black and now it is the shiny black case. I didn't write down my serial number when I sent it in.
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  #5  
Old 1 Week Ago
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kasher1979 kasher1979 is online now
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Join Date: Apr 2013
Posts: 695
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Yes the shiny black are the new ones used now for the old Redline.

You might get better range as it will run cooler than the old Magnesium Cases. and cooler is better. Not sure of that but I wonder....
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  #6  
Old 1 Week Ago
wheel366 wheel366 is offline
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Join Date: Oct 2017
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Quote:
Originally Posted by kasher1979 View Post
Yes the shiny black are the new ones used now for the old Redline.

You might get better range as it will run cooler than the old Magnesium Cases. and cooler is better. Not sure of that but I wonder....
I was under the impression that the matte black was the newer one. Thanks for the info.
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