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Old January 14th, 2019
Machine Machine is offline
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Join Date: Jan 2019
Posts: 14
Default Escort Rep/Moderator-Need Response-Waiting 1.5 months-cust srv mgr doesn't call me

I have called and spoken to at least 3 different people at the customer support/service phone number and asked to speak to the manager because the people that answered the phone have limited knowledge and don't know the Max 360c product very well. Each time they say it could take up to 72 hours for the manager to call me. It has been 1.5 months, the manager and no-one else have called me. What is the name of a higher level person I can contact so I can get my questions answered and the problems with the detector fixed?
Old January 15th, 2019
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EscortRadar EscortRadar is offline
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Join Date: Apr 2009
Posts: 16,670

I don't understand, you said the manager called you.

Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or by live chat
Old January 16th, 2019
Machine Machine is offline
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Join Date: Jan 2019
Posts: 14

Read my post again. I never said the manager called me in my original post. After I started this thread, I was finally able to speak to the customer service manager and they are trying to help with my detector problems now.
Old January 17th, 2019
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TBNTX TBNTX is offline
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Location: Topeka, KS
Posts: 6,440

I think that this thread has run its course.

Closing thread.


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