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  #11  
Old August 4th, 2018
poolmon poolmon is offline
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Quote:
Originally Posted by TBNTX View Post
As far as I'm aware, Escort hasn't sold the 9500ix directly to customers for almost two years. From what merchant was it purchased?
Yes, I was surprised too when they did this!
However, the great thing about bringing it back onto their site is that it allowed me (and others) to get a stepped trade-in value on a 360c of $120 for my 10 year old 9500ix since it was a "currently available detector on the site" vs $80 before they brought it back.
  #12  
Old August 6th, 2018
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EscortRadar EscortRadar is offline
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BetterRefundMyMoney,
Was this ever resolved? We stand behind our return policy. Our customer service department has been busy. We are certainly not intentionally avoiding communication with customers in order to avoid returns.
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  #13  
Old August 6th, 2018
BetterRefundMyMoney BetterRefundMyMoney is offline
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Hi, Thanks for checking in. I do have a return label at this point so thatís a step in the right direction.
  #14  
Old August 15th, 2018
BetterRefundMyMoney BetterRefundMyMoney is offline
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So, it has ended up being a battle to get a refund. No refund yet, no response to refund inquiries. Had to contact BBB, PayPal, and credit card company in hopes of getting some movement. Needless to say, I’ll never buy another Escort product or Cedar Electronics product. What a hassle this has been! Ended up buying a different brand today.

Last edited by flylow7f39; August 15th, 2018 at 07:26 PM.
  #15  
Old August 16th, 2018
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kasher1979 kasher1979 is offline
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You have obviously had some bad experiences in the past. I assure you , that you will not with Escort. Call the number. They don't answer emails promptly so you will need to call in. They will fix you up no worries.
  #16  
Old August 17th, 2018
BetterRefundMyMoney BetterRefundMyMoney is offline
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After weeks of effort and getting BBB, PayPal, and everybody and their brother involved. I finally received a refund. What a huge hassle and horrible customer service.
  #17  
Old August 17th, 2018
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kasher1979 kasher1979 is offline
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Quote:
Originally Posted by BetterRefundMyMoney View Post
After weeks of effort and getting BBB, PayPal, and everybody and their brother involved. I finally received a refund. What a huge hassle and horrible customer service.

Did you pick up the phone and call Escort? My goodness..... I know they would have refunded you or helped you repair your unit without you having to do all of this....

Last edited by kasher1979; August 17th, 2018 at 08:46 AM.
  #18  
Old August 17th, 2018
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TBNTX TBNTX is offline
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I think that this thread has run its course, so I'm closing it.
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