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  #1  
Old 4 Weeks Ago
MacFun MacFun is offline
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Join Date: Jul 2018
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Default What happened to my Live alerts!!!!

Iíve been a huge fan and have been enjoying my 9500IX with a Smart Live cord or whatever itís called. Iíve had it for years. Anyway, I realized today, after getting a speeding ticket that Iím not getting alerts from other users as Iíve received for years, without any subscription. So, I was getting my own live alerts but no scouting ability. After hours of driving there was only a couple of short blips of KA Band. If I had those scouting alerts, as I thought I was receiving, I probably would not have been cited. So, what happened to these alerts?!?!? When was this critical feature removed from the free app?!?!? Also, doesnít Escort give us some ticket protection beyond the alerts?

Thanks!

MacFun
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  #2  
Old 4 Weeks Ago
MacFun MacFun is offline
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Quote:
Originally Posted by MacFun View Post
Iíve been a huge fan and have been enjoying my 9500IX with a Smart Live cord or whatever itís called. Iíve had it for years. Anyway, I realized today, after getting a speeding ticket that Iím not getting alerts from other users as Iíve received for years, without any subscription. So, I was getting my own live alerts but no scouting ability. After hours of driving there was only a couple of short blips of KA Band. If I had those scouting alerts, as I thought I was receiving, I probably would not have been cited. So, what happened to these alerts?!?!? When was this critical feature removed from the free app?!?!? Also, doesnít Escort give us some ticket protection beyond the alerts?

Thanks!

MacFun
When was the ďPremium ExperienceĒ added? Last I reviewed this the subscription was only the defender database. If you had your iPhone connected with the smart cord you had all features offered! Iím really bummed about this and at this point want to understand what the hell happened to my alerts and under what conditions would Escort pay for my ticket?!?!?

Thanks,

Robert
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  #3  
Old 4 Weeks Ago
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TBNTX TBNTX is offline
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Location: Topeka, KS
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Quote:
Originally Posted by MacFun View Post
When was the ďPremium ExperienceĒ added? Last I reviewed this the subscription was only the defender database. If you had your iPhone connected with the smart cord you had all features offered! Iím really bummed about this and at this point want to understand what the hell happened to my alerts and under what conditions would Escort pay for my ticket?!?!?

Thanks,

Robert
Ticket protection is occasionally offered during promotions. If you purchased your detector during one of those promotions, youíd be covered for one year. Otherwise Escort doesnít pay for tickets.
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  #4  
Old 3 Weeks Ago
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EscortRadar EscortRadar is offline
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If you are receiving your own Live alerts then you would receive Live alerts from others if there are any in your area. The app receives your alerts the same as it receives alerts from other users.
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  #5  
Old 3 Weeks Ago
MacFun MacFun is offline
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Originally Posted by EscortRadar View Post
If you are receiving your own Live alerts then you would receive Live alerts from others if there are any in your area. The app receives your alerts the same as it receives alerts from other users.
For years I've gotten the live alerts from others for years without any subscription.... I realized on 7/20/18, Iím not getting alerts from other users as Iíve received for years. So, I was getting my own live alerts but no scouting ability. So, what happened to these alerts?

It appears that this feature became a "premium" feature..... am I right? When did this change? I was never notified that this critical free feature was removed.

Please explain the history of the live alert feature.

I purchased a subscription since I was traveling and was desperate to see the live alerts from others as I'm accustomed to. I seem to have them now at least half the time. This feature was free and ROCK SOLID. Now it seems to have a fee and it is buggy as hell. Please advise. Like I said this was a free feature and it was obviously pulled recently since I found out the hard way I was flying blind!

Thanks,

Robert
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  #6  
Old 3 Weeks Ago
flylow7f39 flylow7f39 is offline
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Registration, activation and updating or recovering Live password is done at https://www.escortradar.com/productregistration/

Escort has not, so far to my knowledge, charged for Live subscriptions for those who purchased a Live compatible detector or a Live compatible cord.

Only those who use Escort Live without a compatible cord or detector need to purchase a Live subscription to receive premium content.

You must be signed in to Live (in the app) to enable the premium features.

For further assistance with this call Escort Radar customer service, available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608

You might ask Apple for your money back, Escort didn't charge you for the app, Apple did.

Last edited by flylow7f39; 3 Weeks Ago at 05:40 AM.
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  #7  
Old 2 Weeks Ago
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EscortRadar EscortRadar is offline
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Since its release we have never changed the subscription model of Escort Live.

Free users receive every feature except:
- Radar detector based Live alerts (free users receive only Police Spotted and Mobile Speed Camera Live alerts)
- Speed limit data

Premium (paid for) users receive all Live alerts and speed limit data.

Escort devices which connect to Escort Live receive a one year premium subscription. Note that we have continually renewed these subscriptions since Escort Live was released.
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