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  #1  
Old June 17th, 2018
me123 me123 is offline
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Default Passport connection woes

Apple iphone 7plus running IOS 11.4. Escort Passport (S/N 68...) running 2.4.9. Sena 10S headset (helmet unit for motorcyclists).

Escort unit has worked perfectly for 2-3 years, sending alerts to my helmet when riding. Suddenly, it will no longer do so.

Sena unit still works perfectly. I can make/take calls, listen to music etc when riding as before. No change.

Escort unit still shows alerts, and I can see/hear them on the unit itself (when stopped) but no longer sends alerts thru helmet com.

Escort Live app still works, as I can see alerts show up on phone. Can no longer hear alerts from Escort Live thru headset.

This change was instant. Has worked fine every day, then...stopped. May have happened with IOS update to 11?

I have:
-Reset iphone. Many many times. Off/on.
-Reset Sena 10S to factory new settings. More than once.
-Deleted/reinstalled Escort Live app. Re-signed in, etc
-Deleted PASSPORT from iphone bluetooth list completely, then relinked. Many many times.

Thoughts?
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  #2  
Old June 18th, 2018
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EscortRadar EscortRadar is offline
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Default

It is due to iOS 11. Updating your PASSPORT will resolve it. Update using the Windows version of Detector Tools (available from this website) or Mac Detector Tools v2.4.9 or later.
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Last edited by EscortRadar; June 20th, 2018 at 10:33 AM.
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  #3  
Old June 18th, 2018
me123 me123 is offline
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And for those of us on a Mac.....same thing?
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  #4  
Old June 18th, 2018
me123 me123 is offline
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oh...and while I'm at it, do you have a detailed breakdown as to what each setting does in your Escort Live app? Would love to know more about each possibility under that menu and how to discern what setting to use for each of those menu items.
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  #5  
Old June 19th, 2018
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EscortRadar EscortRadar is offline
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EDIT: I originally stated that Mac Detector Tools did not update the detector's bluetooth chip. This is incorrect. The latest Mac Detector Tools available on our website, v2.4.9, will update the detector's bluetooth chipset with the iOS 11 fix
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Last edited by EscortRadar; June 20th, 2018 at 10:33 AM.
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  #6  
Old June 19th, 2018
me123 me123 is offline
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Damn. No one I know still uses a Windows computer in 2018. In fact, I've never even touched one myself. When will the mac version be ready?
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  #7  
Old June 19th, 2018
me123 me123 is offline
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Oh. And I called your tech support yesterday after seeing your post. I read her all these posts word for word, and your female rep walked me thru the process on my mac.

She didn't say a word about this not working via a mac.

I love it when I get two different responses on the same issue from the same company. Makes me feel all warm inside. And confident. Love that.
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  #8  
Old June 20th, 2018
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EscortRadar EscortRadar is offline
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I was mistaken. The latest Detector Tools for Mac (v2.4.9) will update the detector's bluetooth to resolve the iOS 11 issue.

I sincerely apologize for the confusion

After updating, please let me know if you continue to have bluetooth connection issues with your detector.
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  #9  
Old August 13th, 2018
mikesmikes mikesmikes is offline
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Default Bluetooth stopped working

Hello,
Very frustrating updated on windows and Bluetooth stopped working..... Tried to update again and fails on the last update... Have had these RD's since forever... But not happy right now!!!

Mike
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  #10  
Old August 29th, 2018
mikesmikes mikesmikes is offline
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Default never again

Just sent this email to customer support....

Hello,
Please remove my registration with all products that is associated with Mike or Michael Sweetser. As a USA company I or for that respect all Americans deserve a satisfied, buying or having a product that you produce. Your corporate office needs to review the **** poor part about not buying from you or say a best buy. Your service representative Mike taking my call on 8/29/18 around 11:00 am was lack for a better word disappointing. If I buy your product brand new from a 3rd party and register it on your site and is defective you should take the product and inspect it and go from there. Not saying its not your policy because I did not purchace from you or bestbuy. If after your inspection you find that it has fake parts then it would be right to say that I as a consumer would have to eat it.
I will never in my Lifetime buy or recommend your products!! Your customer support reminds me of 3rd world country’s service. Thank you for leaving a bad taste in my mouth!! I have been loyal advocate for the escort brand for over 30 years and it felt like your employee Mike was mocking me, I can see why as I troll the various forums that you guys are loosing your base….. Good luck.
As I said in the beginning please undo the registrations of your products
The escort x50, the escort passport, and the brand spanking new IX.
Now we will see how long it takes for a response to this very serious problem…


Mike Sweetser
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