EZ Mag Mount broken

[seh]

I purchased an Escort IX two days ago. Today when I returned to my parked car, the rubber was attached to the windshield, but the cup, clip and spring were laying on the dashboard along with a a small piece of plastic that had broken off inside.

Yes, it is hot here in central Florida, but I have been using a SuperCup mount with my old X50 for several years without a problem.

Support has not answered their phone for 2 hours straight.

Sure do hope this is a fluke.

What other mount options are available for IX?

[EscortRadar]

I'm sorry to hear this happened. For further assistance, contact customer support at the number in my signature below. Hold times have never been 2 hours, not even close. Maybe you called after hours. Customer support's hours are listed in my signature below.

[seh]

Thanks for your reply. I reached customer service on the phone this afternoon, and Mike confirmed that their phone system was completely down for several hours yesterday.

He is sending me a replacement mount.