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  #1  
Old June 10th, 2020
GoHawks63 GoHawks63 is offline
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Default Problem with Escort Sales and Customer Service?

I have been trying to reach them for two days. You get put in the queue, and then when you reach the point that you're the next in line, a recording comes on that they are closed. THis has happened last night and several times today.

This occurs whether you are selecting sales or support.
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  #2  
Old June 10th, 2020
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TBNTX TBNTX is offline
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Quote:
Originally Posted by GoHawks63 View Post
I have been trying to reach them for two days. You get put in the queue, and then when you reach the point that you're the next in line, a recording comes on that they are closed. THis has happened last night and several times today.

This occurs whether you are selecting sales or support.
At what time(s) of the day are you calling?
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Moderators here are not Escort employees.

If you need immediate help, please call Escort Radar customer service right after they open at 9:00 A.M. Eastern time, at 1-800-543-1608, option 2. Wait for the pause following the message and use the option for a call-back.
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  #3  
Old June 10th, 2020
GoHawks63 GoHawks63 is offline
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9:00, 10:00, 11:00, 1:00, 2:30

It was during normal business hours.
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  #4  
Old July 6th, 2020
UtilityBelt70mph UtilityBelt70mph is offline
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Ditto
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  #5  
Old July 6th, 2020
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TBNTX TBNTX is offline
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Quote:
Originally Posted by UtilityBelt70mph View Post
Ditto
Owing to the COVID mess, the recommended procedure is to leave a request for a call-back. It has proven to be effective during these pandemic times.

Please consider the call-back method.
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-------------------------------------
Moderators here are not Escort employees.

If you need immediate help, please call Escort Radar customer service right after they open at 9:00 A.M. Eastern time, at 1-800-543-1608, option 2. Wait for the pause following the message and use the option for a call-back.
-------------------------------------
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  #6  
Old July 9th, 2020
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MurrayB MurrayB is offline
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I have called a couple of times in the last month and received a call back typically in about an hour give or take. Good Luck!
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  #7  
Old 3 Weeks Ago
Darkmann Darkmann is offline
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I have called a couple times within the past two weeks - queue too full and couldn't even get on. They really have to do something to make this better. the thing is, when you call sales, there's no line!
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  #8  
Old 3 Weeks Ago
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by Darkmann View Post
I have called a couple times within the past two weeks - queue too full and couldn't even get on. They really have to do something to make this better. the thing is, when you call sales, there's no line!
What time of the day did you call? We've been posting to call right after they open at 9:00 A.M. Eastern time.

Wait for the pause following the message and use the option for a call back.

Once the queue gets full for the day the call back option is gone and you'll have to wait and call back on a different morning.

Escort customer service 1-800-543-1608, option 2, Monday through Friday, EST.

Early is a must!
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Moderators here are not Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.
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  #9  
Old 3 Weeks Ago
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MurrayB MurrayB is offline
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Call back is the only way to go. I would call early and get a call back within two hours. Great customer service people - Good Luck!
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