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Old January 4th, 2021
MixMaster Rick MixMaster Rick is offline
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Join Date: Aug 2017
Posts: 5
Default Firmware Update Failed!

All,

I have an Escort IX that I purchased late 2017 and I regularly use the Detector Tools to check for new Firmware and to update the Defender Database which I renewed recently. I am unable to update the Firmware since about two weeks ago. I'm positive my connector cable is fine especially since I was able to update the Defender DB a few days ago. The error message simply says it was unable to update and that it failed. Please refresh my memory...
Do I need to purchase another subscription to be able to get new Firmware? As a result of Covid, Escort support has been unavailable; I sent them a request for help.

Thanks is advance for your time.

Rick

Last edited by MixMaster Rick; January 4th, 2021 at 06:59 PM.
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  #2  
Old January 5th, 2021
flylow7f39 flylow7f39 is offline
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Default

Quote:
Originally Posted by MixMaster Rick View Post
Do I need to purchase another subscription to be able to get new Firmware?
No, subscription is not required to update the firmware.

Quote:
Originally Posted by MixMaster Rick View Post
As a result of Covid, Escort support has been unavailable; I sent them a request for help.
Call right after they open. Option 2 and then after the pause choose the call back option. You really need to call at 9AM to get added to the callback cue before it's full.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

They are not responding to email at this time.
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Moderators here are not Escort employees.

If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; January 5th, 2021 at 08:19 AM.
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  #3  
Old January 5th, 2021
MixMaster Rick MixMaster Rick is offline
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Join Date: Aug 2017
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Default

That's great news- Thanks for responding.
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