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  #1  
Old July 12th, 2018
Ralnet Ralnet is offline
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Default CI Max upgrade

I have detector ver pro 2.3.3.13 - Updated May 31st, 2018 found on the registration page. My laptop is tethered to my iPhone and I connect the usb cable to my PC and open detector tools pro. The tool will not find my ci Max. I see in some posts that the latest ver is 2.3.3.5 but I cant find it.
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  #2  
Old July 13th, 2018
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Here is a link to the latest version of Detector Tools Pro. It can be downloaded from our Detector Tools webpage. When you start Detector Tools Pro, if an update window appears then be sure to select "Update".
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  #3  
Old July 13th, 2018
Ralnet Ralnet is offline
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Does not find the detector. I am running Win 10 latest Surfacepro 3.
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  #4  
Old July 13th, 2018
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I'm sorry to hear this. There's nothing else that I can think for you to try at this time.

Did the previous version work?
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  #5  
Old July 13th, 2018
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Also, does your computer see the detector is connected (check the systray in the bottom right of the screen)?
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  #6  
Old July 13th, 2018
jdong jdong is offline
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One thing to watch out for is the power sequencing for updating the Max Ci. I found it a little bit tricky.

Basically, you need 12V power to be off when you first connect the USB cable to your laptop. Then, before you can update, you must apply 12V power again.


So the process is basically:

(1) Remove the 12V power. Just powering down via the power button is not adequate
(2) Connect your USB to your laptop
(3) Open detector tools (this order is somewhat optional)
(4) Re-apply 12V power
(5) Click the update button


I have found that failing to do steps 1 and 2 in the correct order result in the Max Ci not showing up.
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  #7  
Old July 13th, 2018
Ralnet Ralnet is offline
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thanks for the reply jdong,

I followed your direction twice and I still cant find a detector.

This unit has only been installed for two weeks so I am new this this forum.

I find it very confusing to know which software I need for detector tools. It seems like escort has similar names for different detectors.

The box states I have a CI Max Platform.

I loaded two different versions of detector tools. The one 2.3.313 never responds and I have to use task manager to kill the tool.

The other version just says do not use with the 9500 ci.

I need to know what version to use for the CI Max Platform so I can continue to trouble shoot.

Thanks again for your reply.
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  #8  
Old July 15th, 2018
Ralnet Ralnet is offline
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Anyone know where I can find DT 2.3.3.5 which I see in several posts.
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  #9  
Old 6 Days Ago
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Quote:
Originally Posted by EscortRadar View Post
Here is a link to the latest version of Detector Tools Pro. It can be downloaded from our Detector Tools webpage. When you start Detector Tools Pro, if an update window appears then be sure to select "Update".
Can the system be updated via the Escort App on the iPhone? Or do I need to connect to detector tools pro?
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  #10  
Old 6 Days Ago
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When performing the update do the following in this order:
1) Connect the USB cable to your computer
2) Power on the MAX Ci 360
3) Launch Detector Tools Pro on your computer

We looked into updating over bluetooth but it takes far too long.
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