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Old October 4th, 2020
dsorrell88 dsorrell88 is offline
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Default AutoLearn not working

I just bought another 9500ix and my AutoLearn isn't working. I have toggled the GPS filter on and off and updated the firmware. My other 9500ix AutoLearn works just fine. Escort customer service is closed due to Covid and isn't answering any emails. I am pulling my hair out because my commute has multiple false alarms and my old 9500ix filtered them out beautifully but this one hasn't once said "stored" on a false alarm. I have had this unit for months now so I am not sure what the issue could be
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Old October 4th, 2020
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Esc0rtFan Esc0rtFan is offline
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Quote:
Originally Posted by dsorrell88 View Post
I just bought another 9500ix and my AutoLearn isn't working. I have toggled the GPS filter on and off and updated the firmware. My other 9500ix AutoLearn works just fine. Escort customer service is closed due to Covid and isn't answering any emails. I am pulling my hair out because my commute has multiple false alarms and my old 9500ix filtered them out beautifully but this one hasn't once said "stored" on a false alarm. I have had this unit for months now so I am not sure what the issue could be!
I am sure you have checked it but you are certain that Auto-Learn is toggled to the on position right?
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  #3  
Old October 4th, 2020
poolmon poolmon is offline
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Can you perform a Manual Lock Out to test that Lock Outs & GPS work correctly? If it does then AutoLearn probably does too. It just might take longer to AutoLearn due to seasonal temperature variations and frequency drift. The false source needs to be transmitting at the same frequency and location each time you pass it otherwise AutoUnlearn may start to delay the Auto Learn process.

Last edited by poolmon; October 4th, 2020 at 04:11 PM.
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Old October 4th, 2020
dsorrell88 dsorrell88 is offline
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remind me again and I will double-check
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Old October 4th, 2020
flylow7f39 flylow7f39 is offline
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Quote:
Originally Posted by dsorrell88 View Post
Escort customer service is closed due to Covid and isn't answering any emails.
Escort's customer service representatives had weekends off before the pandemic.

The phone is the only way to contact them.

They should be open Monday at 9:00 A.M. Eastern time as usual.

Wait for the pause following the message and use the option for a call back.

Once the queue gets full for the day the call back option is gone and you'll have to wait and call back on a different morning.

Escort customer service 1-800-543-1608, option 2, Monday through Friday, EST.

Early is a must!
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If you need immediate help give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

Last edited by flylow7f39; October 4th, 2020 at 10:23 PM.
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