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  #1  
Old August 6th, 2012
hondojon hondojon is offline
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Default Repairing my 9500 IX

I am writing about the customer experience with Escort that I had this morning. My 9500IX which is 5 months out of warranty is experiencing the “Power-Reset” message every 20 minutes or so. I did some research on this forum and found some expert help with trying to correct this problem, different power cords, different vehicles and Factory Reset to no avail.

I called customer service and spoke to Brian who said it would be $100.00 plus shipping to fix it, $139.00 to fix and extend the warranty and they would have it for 10 days. I told him I would just like it fixed. I asked him if it would be checked over to make sure it is in top shape and he told me that for $100.00 they would just fix it, but for $139.00 they would make sure everything is up to snuff

At no time was Brian rude to me, but I did not expect the expense and the lengthy time for repair. I have been with this company since purchasing one of their first Cincinnati Microwave radar detectors and never thought they would turn into some appliance center selling extended warranties.
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  #2  
Old August 6th, 2012
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EscortRadar EscortRadar is offline
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Our extended warranty is only $29.95, we certainly are not in business to sell these.

I understand if you do not agree with our repair prices but the minimum price that you were quoted included a warranty extension on your 9500ix. The $139 higer priced repair was to basically refurbish your 9500ix, to be sure that it is in new condition.

Turnaround time is usually much quicker than 10 days, typically 3-5 business days, but it can fluctuate.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or you can fill out a repair form and we will contact you.
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  #3  
Old August 8th, 2012
Sid Post Sid Post is offline
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How do I get the extended warranty for my detector?

I recently got mine (delivered 7/19 and picked up from my mom while I traveled the first part of August). I must have missed the weblink and didn't find it on the web search.
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Old August 9th, 2012
Sid Post Sid Post is offline
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Quote:
Originally Posted by Sid Post View Post
How do I get the extended warranty for my detector?

I recently got mine (delivered 7/19 and picked up from my mom while I traveled the first part of August). I must have missed the weblink and didn't find it on the web search.
Why doesn't the extended warranty show up when you add it to the cart or checkout?
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  #5  
Old August 10th, 2012
Butcher318 Butcher318 is offline
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Sid you might try starting a NEW THREAD to ask this question. When you highjack a current thread that's on an off topic many people might skip it and not even see your question.
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  #6  
Old August 10th, 2012
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EscortRadar EscortRadar is offline
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Quote:
Originally Posted by Sid Post View Post
Why doesn't the extended warranty show up when you add it to the cart or checkout?
You must call us to order our extended warranty. The number is in my signature below.
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Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or you can fill out a repair form and we will contact you.
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  #7  
Old August 14th, 2012
poolmon poolmon is offline
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FYI . . Just to clarify the warranty item, the extended warranty is NOT available on all 9500ix units. Here is what I was told by ESCORT today when I contacted them:

"You can purchase and extended warranty as long as the detector is within the original one year warranty for $29.95. This will add two more years making a total of 3."

After the warranty period, I was told the following applies:

We offer 2 levels of service for most of our detectors; Standard service is typically $99.95(provided there is no extensive damage, like corrosion). This service is fairly basic, where we address the specific concern you are having, and warrant that repair for 90 days. Our premium service is more comprehensive, and the more popular choice. This service is $40 more, but has many additional benefits; a full check-up of the detector along with any warranted repairs(including cosmetic concerns); all available software updates; a new coiled power cord and windshield mount, a pre-paid label for shipment to us, expedited turn-around, and 2 day air shipping back when warranted; a full one year factory warranty on the detector(just like when it was new), and a discounted price for Escort Live($39.95)."

COMMENT: It would be nice if ESCORT allowed owners to purchase additional extended warranties, so long as they were purchased prior to the expiration of an existing warranty (even if the warranty price increased as the unit aged from its original manufacture date).

Last edited by poolmon; August 14th, 2012 at 11:29 AM.
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  #8  
Old December 29th, 2012
richie_redbull richie_redbull is offline
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2 questions.

1. What would be the reason that you cannot purchase the extended warranty for the 9500ix?

2. Are extended warranties available to Canadian customers, as your website clearly states that you do not ship to Canada. That being the case, how would we get our warranty item back to Canada once we have shipped it to Escort?
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  #9  
Old January 1st, 2013
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Ianaber Ianaber is offline
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Quote:
Originally Posted by richie_redbull View Post
2 questions.

1. What would be the reason that you cannot purchase the extended warranty for the 9500ix?

2. Are extended warranties available to Canadian customers, as your website clearly states that you do not ship to Canada. That being the case, how would we get our warranty item back to Canada once we have shipped it to Escort?
2. They do ship to Canada, as this is how I got mine. They do not ship if you order from the website, you have to call in the order. They will also honor the warranty and will ship the detector back to you when it is fixed.
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  #10  
Old January 2nd, 2013
richie_redbull richie_redbull is offline
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Quote:
Originally Posted by Ianaber View Post
2. They do ship to Canada, as this is how I got mine. They do not ship if you order from the website, you have to call in the order. They will also honor the warranty and will ship the detector back to you when it is fixed.
That's great news. I'll be buying it.
Thanks for the info.
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