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  #1  
Old July 2nd, 2018
UberDragon UberDragon is offline
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Default Max360c the connected radar detector!!?? - NOT if you use android or a mac!

I just purchased the Max 360c for a good amount of money specifically to be able to connect it to my in car wifi and let it automatically keep it's self up to date etc. I was very disappointed to find out it can't connect to my Pixel 2 XL via bluetooth, which you need to set the wifi information in the detector. I called support and it was explained it's a known issue but no ETA on when it will be fixed. Frustrating, but I figure I'll be patient and just get the detector all updated via USB right! - Wrong!

First, the necessary USB cable is not included?! I spent over $600 and they don't include the update cable?! Second the required cable is an antique mini b which I haven't had in the house for over a decade.... Seriously? The nice support guy says he can send me a cable.. thanks to the summer special I was supposed to get it anyway. Well today the cable came in, time to figure out the process to quickly update the detector and get it back in the car...

Connect the cable to the mac and to the radar detector, it lights up with a USB symbol.. ok good to go.. get online look up how to get the update app.. install it.. run the app and... a 1990s screen shows up telling me my radar detector isn't connected.. After reading through the forums here.. I see it's likely because I have to use the Pro tools.. which of course haven't been made available for my mac. And nobody seems to know if they are even in the process of creating the app or how close it might be to completion..

So after spending extra money to get the "connected" radar detector.. I cannot connect with the android app over blue tooth.. so I can't set up the wifi information to connect it to the car.. On top of that I can't update it at all since the base tool application doesn't work.. and escort hasn't created a pro tool version that will work with my computer. So.. when Escort releases the firmware update to fix the bluetooth.. I can't even update the radar detector with the cable

I'm starting to think this was all a huge mistake and I need to just send this thing back. I've always trusted in Escort Radar Detection products over the years but, honestly, this is absolutely ridiculous


Last edited by UberDragon; July 2nd, 2018 at 10:52 PM.
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  #2  
Old July 3rd, 2018
dtrain dtrain is offline
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I had the same problem. I fired up VirtualBox with a development Windows 10 image downloaded from here. installed the pro-tool and was all good. NOTE: For VirtualBox newbie's, make sure to enable the Escort from Devices | USB on the menu bar of the VM. Yes it's a pain and should not be necessary for what I paid but it got me working.
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  #3  
Old July 3rd, 2018
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EscortRadar EscortRadar is offline
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I am sorry to hear about the issues that you are having with your MAX 360c. Make sure that your Pixel 2's Android operating system is up to date. We have heard that Android has been updating the operating system to resolve bluetooth connection issues, such as the issue that you are experiencing.

Regardless, we will soon be releasing an update to ESCORT Live for Android which should resolve bluetooth connection issues that have been introduced with Android 7 and 8 on certain phones.

Note that you only need ESCORT Live to enter the Wi-Fi network's login information. After that you no longer need to use ESCORT Live when connecting to this Wi-Fi network, it will automatically connect to it when in range.
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  #4  
Old July 3rd, 2018
SmoovC SmoovC is offline
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Interesting. I had absolutely no issues pairing and setting up the WiFi connection to my in-car hotspot with a Pixel 2 XL 8.1.1
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Old July 4th, 2018
UberDragon UberDragon is offline
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Quote:
Originally Posted by dtrain View Post
I had the same problem. I fired up VirtualBox with a development Windows 10 image downloaded from here. installed the pro-tool and was all good. NOTE: For VirtualBox newbie's, make sure to enable the Escort from Devices | USB on the menu bar of the VM. Yes it's a pain and should not be necessary for what I paid but it got me working.

OOoh thanks for this, I'm very familiar with Virtual box but I didn't know about the free dev windows environments you can download. I have no interest in paying for a copy of windows lol. This worked for me as well - atleast I have a way to update until they get things working with the android blue tooth issue..

Last edited by UberDragon; July 4th, 2018 at 02:09 AM.
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  #6  
Old July 4th, 2018
mbcls mbcls is offline
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do you have another phone? like a friend' phone or family member phone. try to connect to that phone and set it up with your Pixel wifi name and password.
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  #7  
Old July 5th, 2018
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EscortRadar EscortRadar is offline
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Quote:
Originally Posted by SmoovC View Post
Interesting. I had absolutely no issues pairing and setting up the WiFi connection to my in-car hotspot with a Pixel 2 XL 8.1.1
Thank you for reporting this. This is what we are seeing too. Some have no issues while others with the same Android phone do. We are being proactive with the next app update and will be using our own bluetooth device manager instead of Android's.
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  #8  
Old July 5th, 2018
enigma-2 enigma-2 is offline
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Currently running a MAX-2 and am well satisfied with it. But it would be nice to have the directional arrows indicating which direction the detected beam is coming from.

After confirming that the 360C will update itself VIA a wireless connection to my wireless router, I decided to go this route. (As I'm still using Windows XP, I cannot use the Pro version of the Escort Detector Tools. Still using the standard version for my MAX-2 however).

So after reading many of the posts left in this forum, I'm no longer certain that the 360C is a wise choice.

Specifically:

1) Will it connect to the Internet using my wireless router and a Samsung Galaxy 5? (re: Max360c the connected radar detector!!?? - NOT if you use android or a mac!) If it doesn't, I'll pass on upgrading.

2) Does it lockup as much as described in this thread? (re: MAX 360c Lockup No Resolution). This bothers me, as it stated that it was already common to its predecessor and still not fixed. (Sounds a lot like an overheating problem that had existed for some time.)

3) No owners manual available? Is one needed or does the "quick guide cover everything? (re: NO Owners Manual Available!)
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  #9  
Old July 6th, 2018
SmoovC SmoovC is offline
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I can't speak for your specific application, but I can share my experiences with the 360c.

In answer to your questions:

1) Our home WiFi network consists of an Asus mesh network: GT-AC5300 main router in the house and an RT-AC5300 node in the garage. I was able to pair the 360c via Bluetooth with a Pixel 2 XL, and set up a WiFi connection to my in-car hotspot, as well as to the home network. Others have had issues with the Pixel 2 XL; that has not been my experience. My girlfriend's S8+ paired via Bluetooth with no issues, and was able to access the RD settings as well. I did not use her phone to set up WiFi, but the menu was visible and selectable. Not sure what version of Android the S5 is running (Samsung is horrible at software updates; they'd rather sell you a new phone!); her S8+ is on Oreo 8.0.

Since I use the in-car WiFi, I deleted the connection to the home network to keep the system configuration "clean". My use scenario is that the car needs to be running for the hotspot and RD to power up, so I have no need to be connected to the home network.

2) I have personally never experienced any lockups; but others have. Since reading that thread, I have been keeping an eye out for such, and have not had any. As far as overheating, I have not seen anything in that regard either. It is to be noted that I am using a Blendmount (so the RD is not in direct sunlight as it would be with a windshield mount), and my windshield is tinted with ceramic film.

3) The quick guide covers most everything, except there were a few settings that had to be performed on the 360c itself rather than through Escort Live. I cannot recall off the top of my head what they were; I just remember having to access them from the RD. Anything else can be learned on this forum.

I come from a long line of Beltronics and Escort products; most recently including the Max II, Max 360, and now the 360c. It is truly an amazing unit. The design is first class, the arrow layout & placement as compared to the 360 is superior, and the WiFi connectivity takes it to the next level. No more fiddling around with the phone to open Escort Live, and no more taking the RD in the house or a laptop out to the car for updating. For me, it is a unit that provides constant protection, as well as virtually maintains itself. Start the car and drive off! Now that being said, I would love to see Android Auto integration. I can dream, right?!

While I liked both the Max II and the 360 (we still own two 360's in other cars), the 360c has solved issues with IVT interference in my daily driver; a 2014 Cadillac CTS V Sport Premium. This alone was worth the price of admission, as I had resorted to turning off K band with the previously installed Max 360 to eliminate constant falses; which left me vulnerable to the local Sheriff's Dept.

All that being said, try it out! If not satisfied, Escort's return policy is very good.

Last edited by SmoovC; July 9th, 2018 at 10:08 AM.
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  #10  
Old July 6th, 2018
SmoovC SmoovC is offline
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Quote:
Originally Posted by EscortRadar View Post
Thank you for reporting this. This is what we are seeing too. Some have no issues while others with the same Android phone do. We are being proactive with the next app update and will be using our own bluetooth device manager instead of Android's.
Happy to report my findings. I am sure it is very frustrating for the Tech team to have issues "playing nicely" with the plethora of products out there. It seems as though the Escort products themselves catch all the blame, when in reality it could be the other device, software versions, installed apps, system settings and configurations, etc. Too many variables!

If it is any consolation, many Pixel 2 owners are reporting issues with Google's own Android Auto.

Last edited by SmoovC; July 6th, 2018 at 09:44 AM.
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