Escort Radar Forum  

Go Back   Escort Radar Forum > Escort Live! > Escort Live! for Android

Notices

Reply
 
Thread Tools Search this Thread Display Modes
  #51  
Old 1 Week Ago
EscortRadar's Avatar
EscortRadar EscortRadar is offline
Official Escort Rep
 
Join Date: Apr 2009
Posts: 15,184
Default

If Escort Live is hanging on startup then it is most probably having an issue retrieving data. When you start the app it verifies your login credentials.

Speed limit data and Live alerts are premium content. If you are not receiving them then you may not be logged in with a premium account's credentials. If you live near Escort Inc then you should be seeing Live alerts around Cincinnati. They are always there.

Go to the Settings/Subscription screen in Escort Live and check the expiration date that is shown to verify if you are logged into a premium account or not. If you need help accessing your premium account use this website or contact our customer service department.
__________________

Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or by live chat
Reply With Quote
  #52  
Old 1 Week Ago
Zedrock Zedrock is offline
Junior Member
 
Join Date: Nov 2017
Posts: 4
Default

Quote:
Originally Posted by EscortRadar View Post
If Escort Live is hanging on startup then it is most probably having an issue retrieving data. When you start the app it verifies your login credentials.

Speed limit data and Live alerts are premium content. If you are not receiving them then you may not be logged in with a premium account's credentials. If you live near Escort Inc then you should be seeing Live alerts around Cincinnati. They are always there.

Go to the Settings/Subscription screen in Escort Live and check the expiration date that is shown to verify if you are logged into a premium account or not. If you need help accessing your premium account use this website or contact our customer service department.
Interestingly enough, on Monday evening and Tuesday evening, my detector worked mostly as it should. I still had to manually connect Escort Live to my 360 by tapping on the Bluetooth icon, and selecting "Mac 360". Once it connected, I got PSL, and alerts. I don't know if it's coincidence, but both nights, it worked on my way home from work. today, it didn't work at all. Once I connected EL to the detector, the left window was the Bluetooth icon, and there were no alerts. I can see the alerts on my phone, but the detector doesn't report them.

As for the subscription, EL says my subscription is good until 11/28/2019
Reply With Quote
  #53  
Old 1 Week Ago
EscortRadar's Avatar
EscortRadar EscortRadar is offline
Official Escort Rep
 
Join Date: Apr 2009
Posts: 15,184
Default

Do you have any other Escort devices paired to your phone? If so then unpair them and see if you continue to have bluetooth connection issues.

If this isn't applicable or doesn't help, then I would like to review your Max 360. Please send me a private message with your name, address, and email address.

And I meant to tell you earlier. You can disable notifications involving Escort Live using the Notifications settings in Android.
__________________

Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or by live chat
Reply With Quote
  #54  
Old 1 Week Ago
wheel366 wheel366 is online now
Junior Member
 
Join Date: Oct 2017
Posts: 10
Default

Had a problem today where i got a live KA alert from EL but nothing on my IX. Also, had some detections on my RD and no alert from EL. I had to turn off BT on my phone a few times and close EL a few times.

I also get a problem where the BT icon in EL is red and it won't let me click on it. Usually if I close the app and reopen it will work. Again all with my IX.

I just got a EL chord and haven't seen these issues yet but I use the IX more than I use the Live chord with my redline.
Reply With Quote
  #55  
Old 1 Week Ago
EscortRadar's Avatar
EscortRadar EscortRadar is offline
Official Escort Rep
 
Join Date: Apr 2009
Posts: 15,184
Default

The ESCORT iX radar detector has bluetooth built into it so DO NOT use an Escort Live cord with it. You will need to unpair the Live cord from your phone when using your ESCORT iX.

Unpair and re-pair your ESCORT iX to your phone. You should only have to press the red BT icon the first time you use Escort Live, after you pair it. Afterwards it should auto-connect when the app opens. It can take several seconds for this to happen.
__________________

Escort Radar customer service is available from 9am-5:30pm Eastern Time Mon-Fri at 1-800-543-1608 or by live chat
Reply With Quote
  #56  
Old 1 Week Ago
TBNTX's Avatar
TBNTX TBNTX is online now
Moderator
 
Join Date: Mar 2012
Location: Topeka, KS
Posts: 5,960
Default

Quote:
Originally Posted by wheel366 View Post
Had a problem today where i got a live KA alert from EL but nothing on my IX. Also, had some detections on my RD and no alert from EL.
Perhaps you misunderstand how Escort Live works. Escort Live isn't a "detector". It displays previously-reported alerts from other drivers, so it will alert you in the app.

The Detector, in contracts actually receives a live threat from an active speed gun. If you got an alert in EL, but not from the detector, it probably was a previously-logged threat, but the LEO may have moved on. LEOs don't stay in one place very long.

When receiving an actual threat, your detector will alert you, and if it's a Ka threat (or Laser), it will automatically be logged in the cloud for other EL Drivers to receive, but it's NOT instantaneous. In my experience, it takes about five to ten seconds for the warning to appear in EL.
__________________


Countermeasures:

Radar Detectors: Redline EX, Max 360, & others plus Escort Live!
LIDAR Defense: Escort LSP + Veil G4
Phone: Apple iPhone 6s (128 GB) + AT&T
CB: Midland 75-822
HAM: Yaesu FT-7900R, Baofeng UV-5R, UV-3R
Scanner: GRE PSR-500 (Triple-trunking)
GPS: iPhone 6s with GPS Plus and Waze
Dashcam: Thinkware F750 (backup: DOD LS430W)

Last edited by TBNTX; 1 Week Ago at 11:09 AM.
Reply With Quote
  #57  
Old 1 Week Ago
wheel366 wheel366 is online now
Junior Member
 
Join Date: Oct 2017
Posts: 10
Default

Quote:
Originally Posted by TBNTX View Post
Perhaps you misunderstand how Escort Live works. Escort Live isn't a "detector". It displays previously-reported alerts from other drivers, so it will alert you in the app.

The Detector, in contracts actually receives a live threat from an active speed gun. If you got an alert in EL, but not from the detector, it probably was a previously-logged threat, but the LEO may have moved on. LEOs don't stay in one place very long.

When receiving an actual threat, your detector will alert you, and if it's a Ka threat (or Laser), it will automatically be logged in the cloud for other EL Drivers to receive, but it's NOT instantaneous. In my experience, it takes about five to ten seconds for the warning to appear in EL.
I'm going by what I have seen previously. When a live alert would show up on EL it would also alert on the RD and show a different message with how many feet until the live alert was away with an arrow for the direction. It would essentially mirror on the RD screen what was on EL. Now, it is not doing that.
Reply With Quote
  #58  
Old 1 Week Ago
wheel366 wheel366 is online now
Junior Member
 
Join Date: Oct 2017
Posts: 10
Default

Quote:
Originally Posted by EscortRadar View Post
The ESCORT iX radar detector has bluetooth built into it so DO NOT use an Escort Live cord with it. You will need to unpair the Live cord from your phone when using your ESCORT iX.

Unpair and re-pair your ESCORT iX to your phone. You should only have to press the red BT icon the first time you use Escort Live, after you pair it. Afterwards it should auto-connect when the app opens. It can take several seconds for this to happen.
I',m using the love chord with my redline not the IX. I will try to unpair and repair again to see if that fixes it.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 03:21 PM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright 2017 Escort Inc.