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  #11  
Old October 31st, 2017
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EscortRadar EscortRadar is offline
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The Laser ShifterPro is software updatable. The tool to update it and the latest software for it is available here.

We never claimed that Laser ShifterPro was guaranteed to be updatable to answer all future LIDAR threats. We would have loved to be able to release a software update for the ShifterPro sensors to answer variable pulse rate guns, but that was not possible. New hardware was required.

Radar/laser and radar/laser detectors have always had a cat-and-mouse game relationship. Sometimes software updates are all that is required to answer the latest threat, while other times entirely new hardware is required.

Other than against the new and rare variable pulse rate guns, Laser ShifterPro performs excellently against all other LIDAR technology.

Only windshield mounted detectors purchased directly from us include a 30 day money back guarantee. There is no money back guarantee on our installed detectors.
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  #12  
Old October 31st, 2017
MH701 MH701 is offline
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Originally Posted by EscortRadar View Post
The Laser ShifterPro is software updatable. The tool to update it and the latest software for it is available here.

We never claimed that Laser ShifterPro was guaranteed to be updatable to answer all future LIDAR threats. We would have loved to be able to release a software update for the ShifterPro sensors to answer variable pulse rate guns, but that was not possible. New hardware was required.

Radar/laser and radar/laser detectors have always had a cat-and-mouse game relationship. Sometimes software updates are all that is required to answer the latest threat, while other times entirely new hardware is required.

Other than against the new and rare variable pulse rate guns, Laser ShifterPro performs excellently against all other LIDAR technology.

Only windshield mounted detectors purchased directly from us include a 30 day money back guarantee. There is no money back guarantee on our installed detectors.
I never said you guaranteed that it would cover ALL future LIDAR threats but what you did say was that it could be updated with new firmware. So I was under the impression that the hardware could and would be updated at some point. There was never a firmware update. You had people buy the upgraded laser sensors and never put out anything for it but just kept saying that it would come out soon.

You can say whatever you want but you lied, whether on purpose or not. I will never use another Escort product since this is how you guys treat customers. I'm in the IT industry and know how hardware is antiquated right out of the box but to tell people you were planning to have updates for hardware they just bought and then figure out later that you cant do it with the existing hardware is just wrong. I was planning on buying my son an Escort radar detector but I wont make that mistake again. I'll also make sure I let every radar forum out there know how Escort conducts business.
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  #13  
Old November 3rd, 2017
MH701 MH701 is offline
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Originally Posted by MH701 View Post
I never said you guaranteed that it would cover ALL future LIDAR threats but what you did say was that it could be updated with new firmware. So I was under the impression that the hardware could and would be updated at some point. There was never a firmware update. You had people buy the upgraded laser sensors and never put out anything for it but just kept saying that it would come out soon.

You can say whatever you want but you lied, whether on purpose or not. I will never use another Escort product since this is how you guys treat customers. I'm in the IT industry and know how hardware is antiquated right out of the box but to tell people you were planning to have updates for hardware they just bought and then figure out later that you cant do it with the existing hardware is just wrong. I was planning on buying my son an Escort radar detector but I wont make that mistake again. I'll also make sure I let every radar forum out there know how Escort conducts business.
Your lack of response speaks volumes. And never mind about me going on all the forums and telling everyone, Escorts name proceeds them. The amount of Escort bashing going on is tremendous. Its a real shame where this company has gone.
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