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  #1  
Old September 21st, 2012
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Exclamation Escort and Beltronics Service Tiers and Fees

We now have these levels of service:

Tier 1 service charge is $39.95 and is for external product issues such as: button malfunctioning, case replacement, replace speaker, etc. Tier 1 service includes the following:
- Only the issue reported will be repaired and warranted, no other service will be performed or warranted
- UPS Ground return shipping

Tier 2 service charge is $99.95 and is for internal related product issues such as: no detection, falsing, error message, no power, etc. Tier 2 service includes:
- Only the issue reported will be repaired and warranted, no other service will be performed or warranted
- UPS Ground return shipping

Premium Escort is the highest level of service for $139.95 and includes:
- Replace accessories
- 1 year warranty on the detector
- Pre-paid shipping label supplied to return the detector with
- UPS 2 Day return shipping
- Full inspection of all systems
- Update operating software to current version
- Discount to purchase a SmartCord Live if detector is compatible

SmartCord Live repairs are a flat fee of $39.95.
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Last edited by EscortRadar; June 16th, 2017 at 12:10 PM. Reason: removed FIL from premium repair description
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  #2  
Old February 20th, 2013
Deathrider Deathrider is offline
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Does anyone have any feedback on the premium service of a Redline?
what's your experience?
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  #3  
Old February 20th, 2013
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Can you elaborate on what the 1 year warranty covers?
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  #4  
Old February 21st, 2013
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It covers the detector
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  #5  
Old February 21st, 2013
Deathrider Deathrider is offline
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So with the premium service, will I still have to tell my issue with the detector or do you guys just check everything like detection and sensitivity?
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  #6  
Old February 21st, 2013
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If you buy the premium service can you buy a 3 year warranty & subscription? I have an 9500ix that's out of warranty and in need of a service checkup.
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  #7  
Old February 21st, 2013
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Quote:
Originally Posted by Deathrider View Post
So with the premium service, will I still have to tell my issue with the detector or do you guys just check everything like detection and sensitivity?
Quote:
Premium Escort is the highest level of service for $139.95 and includes:
- Replace accessories
- FIL (First In Line) repair queue status, quicker turnaround time
- 1 year warranty on the detector
- Pre-paid shipping label supplied to return the detector with
- UPS 2 Day return shipping
- Full inspection of all systems <-----
- Update operating software to current version
- Discount to purchase a SmartCord Live if detector is compatible
Yep, they do.
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  #8  
Old February 22nd, 2013
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Quote:
Originally Posted by kupcake View Post
If you buy the premium service can you buy a 3 year warranty & subscription? I have an 9500ix that's out of warranty and in need of a service checkup.
No, once the factory warranty expires then you cannot purchase an extended warranty on it.
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  #9  
Old March 9th, 2013
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Quote:
Originally Posted by EscortRadar View Post
No, once the factory warranty expires then you cannot purchase an extended warranty on it.
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  #10  
Old April 24th, 2013
undecided undecided is offline
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Default So, I just called. The $139.95 does not include actually repairing the detector?

Quote:
Originally Posted by EscortRadar View Post
We now have these levels of service:

Tier 1 service charge is $39.95 and is for external product issues such as: button malfunctioning, case replacement, replace speaker, etc. Tier 1 service includes the following:
- Only the issue reported will be repaired and warranted, no other service will be performed or warranted
- UPS Ground return shipping

Tier 2 service charge is $99.95 and is for internal related product issues such as: no detection, falsing, error message, no power, etc. Tier 2 service includes:
- Only the issue reported will be repaired and warranted, no other service will be performed or warranted
- UPS Ground return shipping

Premium Escort is the highest level of service for $139.95 and includes:
- Replace accessories
- FIL (First In Line) repair queue status, quicker turnaround time
- 1 year warranty on the detector
- Pre-paid shipping label supplied to return the detector with
- UPS 2 Day return shipping
- Full inspection of all systems
- Update operating software to current version
- Discount to purchase a SmartCord Live if detector is compatible

Original Passport 8500 detectors requiring internal or T2 repairs will be charged a flat fee of $139.95 or you can trade it in toward a new model or purchase a refurbished unit from our e-Bay store for $129.95.

SmartCord Live repairs are a flat fee of $19.95.
I was told there is an upcharge of $40 to perform the repair.
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