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Old December 27th, 2018
1xbuck 1xbuck is offline
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Join Date: Dec 2018
Posts: 2
Default Redline EX with ZW5 Direct Wire not working

First let me say that I am working with an authorized installer who has installed several over the last year. I just tried installing my second direct wire power cord for the Redline EX and ZW5 combo. The first install resulted in a no power situation with the direct wire cord. I contacted customer service and they sent out a replacement cord. On the second attempt the installer tested the connections and cord with a voltmeter. When setting up the device lit up briefly then went dead. I am trying to install the direct wire in a 2017 Genesis G90. Is it just bad luck with two devices or is there something the installer is doing wrong. I have to drive nearly two hours because he is the nearest convenient authorized installers I can get to. Thanks.
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