Escort Radar Forum

Escort Radar Forum (http://escortradarforum.com/forums/index.php)
-   MAX 360c (http://escortradarforum.com/forums/forumdisplay.php?f=74)
-   -   False alerts constantly (http://escortradarforum.com/forums/showthread.php?t=19557)

Jesse October 17th, 2020 12:50 PM

False alerts constantly
 
I have a Max 360C that is 13 months old (of course)

It is on 1.12 and I have tried resetting it... I am getting TONS of false alerts on the rear sensor at frequency 35.520.. sometimes showing 3 or more signals.. often times when I am in the middle of nowhere with no structures, cars etc for 10 miles or more.

This just started happening about a month ago.. I have turned off Ka and only enable Kan 2, 5 and 8.. is there anything else I can do?

If I send it in for service, how much does that typically cost when out of warranty??

Thanks in advance for any guidance.

flylow7f39 October 17th, 2020 02:15 PM

I'd talk to them.

Give Escort Radar customer service a call right after they open at 1-800-543-1608, option 2, available from 9am-5:30pm Eastern Time Mon-Fri. Wait for the pause following the message and use the option for a call back.

From what I understand Escort recently added more customer service reps. Training new guys during pandemic restrictions is probably a bit of a challenge. As far as I know Escort customer service reps are still working remotely from their homes.

2020, the year that just keeps on giving...

Only info I have on out of warranty repair cost is from

https://www.escortradar.com/pages/re...fo-and-pricing

Repair Pricing: For in-warranty repairs, there is no charge to you, other than shipping the item(s) in. For out of warranty repairs, please see below for general cost information.

Tier 1 repair ($39.95);
Covers outer case replacement, speaker replacement, software updates and other minor issues. *only 1 issue is covered at this price. For multiple issues, please consider Tier 2 or 3 repair level.

Tier 2 ($99.95);
Covers any reported internal issue
90-day warranty
Paid return shipping

Tier 3 (Premium) Service ($139.95);
Covers any internal reported issue
Full inspection and testing along with any additional necessary repairs
Sensitivity check and calibration if necessary
Software updates
Replacement cord and mount
Return shipping paid
Full 1-year factory “bumper to bumper” warranty

Our best value!

To set up repair services, please call us at 800-543-1608, option 2 on the menu.

d18ge October 17th, 2020 05:13 PM

Unfortunately, this problem will require a trip to Escort for service. I had the same issue with my 360c. Both times the resolution was tightening the antenna casting screws and updating SW. The first time did not resolve the falsing but the second time did. No idea why tightening the screws the first time didn't fix and the second time did. ??? As for calling, it may require multiple attempts before you actually get the callback option but once I did, I got a call back within a couple of hours.

Good luck.

Brad Bishop November 12th, 2020 12:38 PM

I'm getting the same thing: I bought the 360c a few months after it came out and, since the last firmware update a few months back, I get KA rear falses all of the time.

Sounds like I'll need to send it in.

Esc0rtFan November 12th, 2020 02:26 PM

Quote:

Originally Posted by Brad Bishop (Post 157883)
I'm getting the same thing: I bought the 360c a few months after it came out and, since the last firmware update a few months back, I get KA rear falses all of the time.

Sounds like I'll need to send it in.

Yes unfortunatly you need to go ahead and send it in.


All times are GMT -4. The time now is 01:14 AM.

Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Copyright 2018 Escort Inc.