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-   -   Passport IQ Display Popped off (http://escortradarforum.com/forums/showthread.php?t=9037)

BobP August 10th, 2013 06:27 PM

Passport IQ Display Popped off
 
I purchased 3 passport IQ's for my daughters and my wife. One of the IQ's screen popped off and my daughter has it secured in place with Hair Bands. I tried to reassemble it and there is a part inside the unit that has expanded so much that it pushed the screen right out of the case. Needless to say, it will not reassemble. The unit is used daily and we live near Houston, TX. The unit seems to be functioning fine even with this issue. Has anyone else had a similar issue?

bastrop August 15th, 2013 02:41 PM

I have also had my screen popped off or about to many times. At first I thought it was from the occasional fall off its mounting brackets, which are terrible!! Now I believe it may be from the rechargeable battery inside the unit that seems to expand to where it busts open the face place. I live in Texas so I'm sure that the heat has a lot to do with it, but for $600 I would expect a better product.
I have sent it in once for repairs and had had 2 replacement mounts sent to me in the last 12 months, but once again, not what I would expect from a $600 device. Mine is once again popping out of the face plate. I am very disappointed in this device especially since I have been using Escort/Passport radar detectors for 30 years!!!:mad:

bastrop August 16th, 2013 12:33 PM

Actually, Mine fell again yesterday... Now my screen doesn't even come on, very upset and frustrated!!! :mad:

Guy A August 21st, 2013 06:38 PM

Me too
 
1 Attachment(s)
My IQ decided to "burst at the seam" yesterday as well, while traveling in the hills of Tennessee. Actually happened overnight while unit was off the dash in the center console (to avoid thieving eyes) Popped open at the top left corner, so now the ON/OFF switch is screed up. Can't squeeze the unit back together but for a moment.

Any feedback from Escort on this?

bastrop August 22nd, 2013 10:05 AM

Yep, same place for me!! I sent mine for repair, again :(

EscortRadar August 27th, 2013 06:15 PM

Yes, it's the battery expanding which is causing this to happen. Please call us to have it serviced. Once serviced you should not have this issue any longer.

scmobileman September 9th, 2013 02:03 PM

Not Happy
 
My IQ face has popped off on the switch side. I called customer service to be told that it is from heat exposure. My unit is stored in the Escort case when parked.

I was told that to remove the unit from the vehicle. Do people even think about what they are telling you. If I removed everything from my vehicle when parking, I'd need a wheel barrow to roll everything around. Where the hell are you going to put it? I' ve never had any electronics that needed to totally remove from the vehicle. I can allow for the direct windshield exposure, even though that should be a consideration during design.

The real kick in the *** is what I have to pay to "fix" the problem. It could cost over half as much as a new model or more. I've bought Escort products since the original Escort. I know this isn't the original company and it shows it in the customer service, design, and durability of the products.

I like the IQ even with it's failings. Too bad it isn't durable enough to survive the enviroment it has to function in.

Not too happy happy at the moment. There is no alternative so I may be doing without. Why fix something that will repeat the same design flaw after the "repair".

EscortRadar September 11th, 2013 05:09 PM

I am sorry to hear this. This limitation is solely due to the internal lithium-ion rechargable battery.

From page 5 of the Passport iQ Quick Reference Manual:
Quote:

Battery Warning

If these guidelines are not followed, the internal
lithium-ion battery may experience a shortened
lifespan or may present a risk of damage to
PASSPORT iQ, fire, chemical burn, electrolyte
leak, and/or injury.
Do not remove or attempt to remove the nonuser-
replaceable battery.
Do not leave PASSPORT iQ exposed to a heat
source or in a high-temperature location, such
as in the sun in an unattended vehicle. To
prevent damage, remove from the vehicle or
store it out of direct sunlight, such as in a
glove box.
Do not puncture or incinerate.
When storing PASSPORT iQ for an extended
time, store within the following temperature
range: 32F to 77F (0C to 25C).
Do not operate PASSPORT iQ outside of the
following temperature range: -4F to 131F
(-20C to 55C).
When disposing of PASSPORT iQ, take it to a
professional, such as a waste electronics
treatment facility, to have the battery removed
and recycled.

2ND-SVC September 17th, 2013 11:17 AM

Quote:

Originally Posted by BobP (Post 68120)
I purchased 3 passport IQ's for my daughters and my wife. One of the IQ's screen popped off and my daughter has it secured in place with Hair Bands. I tried to reassemble it and there is a part inside the unit that has expanded so much that it pushed the screen right out of the case. Needless to say, it will not reassemble. The unit is used daily and we live near Houston, TX. The unit seems to be functioning fine even with this issue. Has anyone else had a similar issue?

My Screen broke!! I live in Sugar Land, bought the unit locally at ProAm and was told they would not warranty it to send it in. I am already frustrated with this device as it has no arrows to alert you WHICH direction the threat is in and to top it off, is NOT compatible with the SmartCord Bluetooth Escort Live. For a $450+ detector, this should have all the options!

I plan on getting mine fixed and putting it up on ebay for sale. I also bought two of these, one for myself and the other for my daughter... such a waste of money.

salty545 September 18th, 2013 10:42 AM

Mine literally exploded while I was driving down the road. Scared the ____ out of me. Any one have experience with the repair process?

scmobileman September 19th, 2013 12:44 PM

Fixed my issue
 
1 Attachment(s)
Removed the battery totally. I was "instructed" that the unit was battery powered and wouldn't operate without it. Since I'm hardheaded and don't follow instructions well, I opened her up and unpluged the offending swelled up POS power source. :D

It's been without the "required battery" for three days now. No more swelled case or worries of internal damage. I can't walk or ride a bicycle with it, but I never intended to. Seems to work fine and the memory is still maintained off power. I don't know if something may surface, but I saved the "repair" cost so far.

Attachment 1116 :eek:

It's out of warranty and it would be more cost effective to buy a new one. I like the dectector side and use the gps once every now again. No gps is always great and this one is just basic. Just makes no sense to send it in for service for a repair for an issue that will just happen again.

Don't need no stinkin battery anyway. :confused:


Quote:

Originally Posted by salty545 (Post 73298)
Mine literally exploded while I was driving down the road. Scared the ____ out of me. Any one have experience with the repair process?


poulette73 September 19th, 2013 01:42 PM

Thanks for this tip ! Indeed :cool:

iQ can operate with only smartcord plugged, and no battery inside.
In this case no possible use in pedestrian mode or bike, but it has no value if the iQ stays in the car. It's a good solution !


The only problem would be if a new firmware update was available : in this case the USB port is not sufficient to keep the power source (because no more battery inside), and transmit data at the same time.
The solution : we should combine the use of a cigarette lighter converter to maintain the iQ on, like this one for European use in 220v :
http://img11.hostingpics.net/pics/30...PoulettePC.jpg
or another one equivalent in 110v for U.S.

2ND-SVC September 23rd, 2013 10:44 AM

I would go to Batteries Plus and see if they have a different manufacturer available for that battery. Also consider the hobby world of RC where we use these kind of batteries with specialized charging systems. I think the issue is not overheat in the car as much as people leaving them plugged in and charging til they "top off" and are done. Their internal temp is far greater than anything seen in my car on a Hot Texas Day! I have $XXX in charging systems for drone heli systems and radios... all with the same kind of batteries. I use extreme caution when charging them and allowing a full discharge. If there is no caution or programming used to control battery charging on this device other than a voltage stop, its a ticking timebomb waiting to disrupt your drive. These batteries need an internal temp sensor just as our cellphones have to shut down charging when they heat up.

Without such is a clear liability issue.

Quote:

Originally Posted by scmobileman (Post 73446)
Removed the battery totally. I was "instructed" that the unit was battery powered and wouldn't operate without it. Since I'm hardheaded and don't follow instructions well, I opened her up and unpluged the offending swelled up POS power source. :D

It's been without the "required battery" for three days now. No more swelled case or worries of internal damage. I can't walk or ride a bicycle with it, but I never intended to. Seems to work fine and the memory is still maintained off power. I don't know if something may surface, but I saved the "repair" cost so far.

Attachment 1116 :eek:

It's out of warranty and it would be more cost effective to buy a new one. I like the dectector side and use the gps once every now again. No gps is always great and this one is just basic. Just makes no sense to send it in for service for a repair for an issue that will just happen again.

Don't need no stinkin battery anyway. :confused:


Butcher318 September 23rd, 2013 07:31 PM

Quote:

Originally Posted by 2ND-SVC (Post 73163)
My Screen broke!! I live in Sugar Land, bought the unit locally at ProAm and was told they would not warranty it to send it in. I am already frustrated with this device as it has no arrows to alert you WHICH direction the threat is in and to top it off, is NOT compatible with the SmartCord Bluetooth Escort Live. For a $450+ detector, this should have all the options!

I plan on getting mine fixed and putting it up on ebay for sale. I also bought two of these, one for myself and the other for my daughter... such a waste of money.

There is only ONE model of detector made that has "arrows" and until recently they held the patent. Arrows are very much over rated but if that's what you really gotta have then go buy one.

wolfgang April 26th, 2014 09:32 PM

So replace the battery yourself.
 
Can you purchase the battery from another place?

Quote:

Originally Posted by scmobileman (Post 73446)
Removed the battery totally. I was "instructed" that the unit was battery powered and wouldn't operate without it. Since I'm hardheaded and don't follow instructions well, I opened her up and unpluged the offending swelled up POS power source. :D

It's been without the "required battery" for three days now. No more swelled case or worries of internal damage. I can't walk or ride a bicycle with it, but I never intended to. Seems to work fine and the memory is still maintained off power. I don't know if something may surface, but I saved the "repair" cost so far.

Attachment 1116 :eek:

It's out of warranty and it would be more cost effective to buy a new one. I like the dectector side and use the gps once every now again. No gps is always great and this one is just basic. Just makes no sense to send it in for service for a repair for an issue that will just happen again.

Don't need no stinkin battery anyway. :confused:


XJ4Fun July 11th, 2014 07:31 PM

My IQ front metal frame pushed out a few days ago. The root cause the battery had swelled as others have mentioned.

The unit is outside of warranty, so I pulled the battery, reassembled the unit and it's now working fine without the remote power options.

I haven't been able to find an assembled replacement battery online. Can a replacement battery be purchased through Escort?

Thanks
Kent

EscortRadar July 15th, 2014 03:35 PM

Quote:

Originally Posted by XJ4Fun (Post 93054)
My IQ front metal frame pushed out a few days ago. The root cause the battery had swelled as others have mentioned.

The unit is outside of warranty, so I pulled the battery, reassembled the unit and it's now working fine without the remote power options.

I haven't been able to find an assembled replacement battery online. Can a replacement battery be purchased through Escort?

Thanks
Kent

We do not sell the battery. You will have to send it in for service to have a new battery installed. Please call us at the number in my signature below if you would like to have your Passport iQ serviced.

Drdestructo January 1st, 2015 02:55 PM

Another
 
Mine has the defective batteries/charging circuit/design as well. How much is escort charging to fix this obvious manufacturing defect?

Might as well publish that here as it is probably on the mind of everyone reading the thread.


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